Senior Technical Account Manager - Enterprise Adoption

Nerdio, Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Base + Incentive Plan

Stock Options

Health and Welfare Plans

Life and Disability Plans

Retirement Plan

Unlimited Flexible Paid Time Off

Collaborative Team Culture

Job summary

Nerdio, based in the United States, seeks a Senior Technical Account Manager to own the post-sale technical relationship for large Enterprise accounts, driving adoption, environment health, and value realization in collaboration with the Customer Success team.

You will mentor other TAMs, act as a trusted advisor across IT operations, finance, and software teams, and lead onboarding, regular check-ins, and renewal conversations while optimizing Nerdio Manager and the Azure ecosystem.

Qualifications

• 5–8 years+ of relevant account management, consulting, or professional services experience.
• Strong technical background in cloud computing, infrastructure, or related fields.
• Hands-on experience deploying and optimizing VDI environments; AVD experience preferred.

Responsibilities

• Review the customer's environment, architecture, and success criteria during handoff.
• Lead the technical portions of kickoff calls and schedule 30/60/90-day reviews.
• Manage onboarding delivery including AVD, Windows 365, Intune, and Nerdio Manager.
• Serve as primary technical contact for enterprise accounts and resolve issues.

Skills

Account management

Technical foundation

Delivery track record

Communication skills

Problem solving

Project management

Job description

Nerdio, based in the United States, seeks a Senior Technical Account Manager to own the post-sale technical relationship for large Enterprise accounts, driving adoption, environment health, and value realization in collaboration with the Customer Success team.

You will mentor other TAMs, act as a trusted advisor across IT operations, finance, and software teams, and lead onboarding, regular check-ins, and renewal conversations while optimizing Nerdio Manager and the Azure ecosystem.