Tech Account Lead for Cloud & VDI Adoption

Nerdio, Inc.; United States; Remote; USD 90,000 - 135,000; Full time

Benefits offered by this job

Competitive base salary

Stock options

Health and welfare plans

Life and disability plans

Retirement plan

Unlimited PTO

Collaborative team culture

Job summary

Nerdio, Inc. is seeking a Technical Account Manager to own the post-sale technical relationship for a book of customer accounts, driving product adoption, environment health, and long-term value realization in partnership with the wider Customer Success team.

TAMs work across a broad portfolio of corporate accounts with various stages of their journey. You will manage onboarding, technical advisory, and cross-functional coordination to ensure successful deployments and renewals.

Qualifications

• 2–4 years of relevant experience in account management, consulting, professional services, or technical support.
• Strong technical foundation in cloud computing, virtualization, or related fields.
• Experience deploying or supporting VDI environments, especially AVD (Azure Virtual Desktop).
• Understanding of XaaS models (SaaS, PaaS, IaaS) and collaboration with IT operations, finance and software engineering.

Responsibilities

• Own onboarding and implementation, including environment review and use-case setup, and manage the implementation runbook.
• Serve as the primary technical contact for assigned accounts, coordinating troubleshooting and product questions.
• Build and maintain an account strategy aligned to customer goals and success criteria.
• Lead technical touchpoints across IT operations, engineering, and finance to ensure timely engagement.
• Conduct Technical Value Reviews to help maximize cost savings and product value.
• Coordinate and deliver training for new features and user groups with Learning & Development.

Skills

Account management

Cloud tech

AVD/VDI

Cross-functional

Stakeholder management

Problem solving

Job description

Nerdio, Inc. is seeking a Technical Account Manager to own the post-sale technical relationship for a book of customer accounts, driving product adoption, environment health, and long-term value realization in partnership with the wider Customer Success team.

TAMs work across a broad portfolio of corporate accounts with various stages of their journey. You will manage onboarding, technical advisory, and cross-functional coordination to ensure successful deployments and renewals.