Cybersecurity TAM: Enterprise Client Advocate

FireMon; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

FireMon is seeking a Technical Account Manager to advocate for customers across services, training, support, and product development. You will manage relationships, lead projects, and coordinate with Support, R&D, Product Management, and Sales to drive outcomes. Periodic onsite visits are required.

The role emphasizes retention, adoption, and clear communication with stakeholders at multiple levels from engineers to CISOs in enterprise environments.

Qualifications

• Bachelor’s degree in CS/IT or related field.
• 5+ years in technical project management or technical account management.
• 3+ years managing or architecting complex network infrastructures.
• Experience with client-server apps, Unix/Linux administration, or software development.
• Active technical certification (e.g., CCNA) with growth mindset.
• Understanding of modern software development methodologies.
• Proven success in customer-facing roles with strong communication.

Responsibilities

• Manage relationships with assigned end-users to drive adoption, retention and satisfaction.
• Provide project leadership for customers’ major FireMon programs.
• Collaborate across Support, R&D, Product Management, and Sales to address needs.
• Manage customer technical issues and projects with stakeholders.
• Maintain up-to-date knowledge of FireMon products.
• Provide hands-on support for health checks, management, troubleshooting, and upgrades.
• Balance multiple engagements and drive resolutions.
• Share feedback to improve products and experiences.
• Document best practices for deploying FireMon solutions.
• Be a technical resource for best practices and alternatives.

Skills

Technical project management

Technical account management

Network infrastructure design

Unix/Linux administration

Software development

CCNA or equivalent

Infrastructure design best practices

Customer-facing communication

Stakeholder engagement

Education

Bachelor’s Degree in Computer Science or Information Technology

Job description

FireMon is seeking a Technical Account Manager to advocate for customers across services, training, support, and product development. You will manage relationships, lead projects, and coordinate with Support, R&D, Product Management, and Sales to drive outcomes. Periodic onsite visits are required.

The role emphasizes retention, adoption, and clear communication with stakeholders at multiple levels from engineers to CISOs in enterprise environments.