Cybersecurity TAM: Customer Advocacy & Technical Lead

FireMon; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

FireMon is seeking a Technical Account Manager to advocate for designated customers and ensure their needs are managed across all offerings. This role involves managing customer relationships, providing technical support, and collaborating with various FireMon teams.

The ideal candidate has a Bachelor’s Degree in Computer Science, over 5 years of relevant experience, and strong analytical and communication skills. Additional technical certifications are preferred.

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Qualifications

• 5+ years of experience in technical project or account management.
• Three or more years managing complex network infrastructures.
• At least one technical certification (e.g., CCNA).
• Experience with Unix/Linux system administration.

Responsibilities

• Manage overall relationships with assigned end-users.
• Provide project leadership for major FireMon programs.
• Collaborate with FireMon teams to address customer needs.
• Provide technical support for system health checks.
• Document best practices in deploying FireMon solutions.

Skills

Technical project management

Customer relationship management

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor’s Degree in Computer Science or related field

Tools

Router/Switch-based networks

Unix/Linux

Client-server applications

Job description

FireMon is seeking a Technical Account Manager to advocate for designated customers and ensure their needs are managed across all offerings. This role involves managing customer relationships, providing technical support, and collaborating with various FireMon teams.

The ideal candidate has a Bachelor’s Degree in Computer Science, over 5 years of relevant experience, and strong analytical and communication skills. Additional technical certifications are preferred.

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