AI-Powered Technical Account Manager

Level AI; Mountain View (CA); Remote; USD 120,000 - 160,000; Full time

Job summary

Level AI in Mountain View, CA is seeking an experienced Customer Success Manager to onboard and manage strategic client accounts. You will partner with sales, product, and support to ensure AI-powered solutions meet objectives and drive adoption.

The ideal candidate has 2-3+ years in technical customer success, strong SaaS and API knowledge, and excellent communication in EST hours, with a proactive approach for upsell opportunities.

Qualifications

• Bachelor's degree or equivalent experience in CS or related field.
• 2-3+ years delivering successful customer implementations.
• Strong understanding of SaaS platforms, APIs, and cloud services.

Responsibilities

• Serve as the primary point of contact for key client accounts.
• Lead onboarding and ensure alignment with client objectives.
• Collaborate with sales, product, and support to resolve technical issues.
• Deeply understand Level AI solutions and translate them for clients.
• Identify opportunities for upselling and cross-selling to existing clients.
• Track customer satisfaction and product usage to drive improvements.

Skills

Account management

Onboarding

Technical communication

Project management

English proficiency

EST hours

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce

Zendesk

AWS Connect

Five9

Genesys

Job description

Level AI in Mountain View, CA is seeking an experienced Customer Success Manager to onboard and manage strategic client accounts. You will partner with sales, product, and support to ensure AI-powered solutions meet objectives and drive adoption.

The ideal candidate has 2-3+ years in technical customer success, strong SaaS and API knowledge, and excellent communication in EST hours, with a proactive approach for upsell opportunities.