Principal Technical Account Manager

Ladders; United States; Remote; USD 125,000 - 150,000; Full time

Benefits offered by this job

Career opportunities

Global company

Collaborative environment

Top professionals

Growth potential

Job summary

Ladders is seeking a Principal Technical Account Manager to lead strategic relationships with key enterprise customers and drive success. This remote US-based role requires deep technical acumen and a passion for solving complex customer problems at scale.

You will own accounts, coordinate across internal teams to meet SLA targets, and help customers realize value from our technology. A strong background in software, telecommunications, and customer service is preferred.

Qualifications

• 10+ years of experience in a technical or service role in software, telecommunications, or customer service
• Proven technical problem-solving skills
• Strong analytical and advanced troubleshooting abilities with end users and customers
• Working knowledge of contact center software and functionality
• Experience in both technology implementation and business communication

Responsibilities

• Own the customer relationship for key customer accounts and advocate for their success
• Resolve complex technical and customer experience issues for key accounts
• Maintain effective relationships with assigned accounts through regular discussions
• Ensure technical challenges are addressed within SLA targets by collaborating with internal teams
• Drive customer satisfaction, retention, and referenceability for assigned accounts

Skills

Technical problem-solving

Analytical skills

Troubleshooting

Contact center software

Technology implementation

Business communication

Job description

For our client, we are seeking a Principal Technical Account Manager to join the team of a leader in the Enterprise Technology space.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $125,000 - $150,000 annually

Responsibilities

• Own the customer relationship for key customer accounts and advocate for their success
• Resolve complex technical and customer experience issues for key accounts
• Maintain effective relationships with assigned accounts through regular discussions
• Ensure technical challenges are addressed within SLA targets by collaborating with internal teams
• Drive customer satisfaction, retention, and referenceability for assigned accounts

Qualifications

• 10+ years of experience in a technical or service role in software, telecommunications, or customer service
• Proven technical problem-solving skills
• Strong analytical and advanced troubleshooting abilities with end users and customers
• Working knowledge of contact center software and functionality
• Experience in both technology implementation and business communication

Benefits

• Opportunity to work in a fast-paced, collaborative, and creative environment
• Access to internal career opportunities across various roles and locations
• Be part of a market-leading, innovative global company
• Work with a team of top professionals in the field
• Chance to learn and grow continuously

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification-your background could be exactly what this team needs.