Senior Technical Account Lead – Paper & Pulp

NPAworldwide; Green Bay (WI); On-site; USD 112,500 - 122,000; Full time

Job summary

NPAworldwide is seeking a Senior Technical Account Manager to support strategic Paper & Pulp customers in Wisconsin. This role combines high-level technical sales with proactive service to optimize operations and drive long-term account growth.

Must be a US Citizen. The successful candidate will serve as the main technical resource for key accounts, conduct on-site evaluations, and collaborate with Sales, R&D, and Product teams to deliver value and improve profitability.

Qualifications

• Three or more years of relevant Paper & Pulp experience preferred.
• Strong technical exposure and ability to engage customers credibly.
• Comfortable initiating conversations and building relationships across levels.

Responsibilities

• Act as the primary technical advisor for assigned paper mill accounts.
• Build trusted customer relationships at multiple levels.
• Perform on-site technical evaluations and testing.
• Optimize customer processes using our chemistries.
• Resolve technical issues and minimize production disruptions.
• Coordinate with Sales, R&D, Portfolio Management, and Service teams.
• Lead technical business reviews and quantify customer value.
• Maintain consistent customer presence to improve retention and profitability.

Skills

Paper & Pulp experience

Technical advisory

Customer-facing

Education

Chemical Engineering

Paper Science

Job description

NPAworldwide is seeking a Senior Technical Account Manager to support strategic Paper & Pulp customers in Wisconsin. This role combines high-level technical sales with proactive service to optimize operations and drive long-term account growth.

Must be a US Citizen. The successful candidate will serve as the main technical resource for key accounts, conduct on-site evaluations, and collaborate with Sales, R&D, and Product teams to deliver value and improve profitability.