Remote Technical Account Manager - Paper & Pulp

DuBois Chemicals, Inc.; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid holidays

Vacation time

Income protection plans

Job summary

A leading specialty chemical firm is seeking a Technical Account Manager to bridge the gap between technical products and customer needs. This role involves building relationships, offering strategic advice, and ensuring product optimization at key customer accounts. The ideal candidate will have over 10 years of experience in the paper and pulp industry, strong problem-solving skills, and the ability to effectively communicate technical solutions. Join a company dedicated to innovation and customer success.

Qualifications

• 10+ years’ experience with Paper and Pulp specialty chemical solutions.
• Excellent customer service skills to build and maintain relationships.
• Ability to solve technical challenges using product knowledge.
• Must travel up to 25%, including overnight travel.

Responsibilities

• Serve as the primary technical point of contact for customer accounts.
• Offer strategic advice and best practices for product implementation.
• Address complex product-related queries and resolve issues.
• Collaborate with internal teams to ensure client satisfaction.
• Maintain in-depth knowledge of DuBois’ specialty chemical solutions.

Skills

Customer service

Problem-solving

Technical support

Communication skills

Analytical skills

Education

Bachelor’s degree in Chemical Engineering or related discipline

Tools

Microsoft Office

Customer Relationship Management (CRM)

Job description

A leading specialty chemical firm is seeking a Technical Account Manager to bridge the gap between technical products and customer needs. This role involves building relationships, offering strategic advice, and ensuring product optimization at key customer accounts. The ideal candidate will have over 10 years of experience in the paper and pulp industry, strong problem-solving skills, and the ability to effectively communicate technical solutions. Join a company dedicated to innovation and customer success.