Technical Account Rep- Pulp & Paper

NPAworldwide; Green Bay (WI); On-site; USD 112,500 - 122,000; Full time

Job summary

NPAworldwide is seeking a Senior Technical Account Manager to support strategic Paper & Pulp customers in Wisconsin. This role combines high-level technical sales with proactive service to optimize operations and drive long-term account growth.

Must be a US Citizen. The successful candidate will serve as the main technical resource for key accounts, conduct on-site evaluations, and collaborate with Sales, R&D, and Product teams to deliver value and improve profitability.

Qualifications

• Three or more years of relevant Paper & Pulp experience preferred.
• Strong technical exposure and ability to engage customers credibly.
• Comfortable initiating conversations and building relationships across levels.

Responsibilities

• Act as the primary technical advisor for assigned paper mill accounts.
• Build trusted customer relationships at multiple levels.
• Perform on-site technical evaluations and testing.
• Optimize customer processes using our chemistries.
• Resolve technical issues and minimize production disruptions.
• Coordinate with Sales, R&D, Portfolio Management, and Service teams.
• Lead technical business reviews and quantify customer value.
• Maintain consistent customer presence to improve retention and profitability.

Skills

Paper & Pulp experience

Technical advisory

Customer-facing

Education

Chemical Engineering

Paper Science

Job description

Job Description

Senior Technical Account Manager supporting strategic Paper & Pulp customers throughout Wisconsin. This is a high-level technical sales/service role responsible for serving as the trusted advisor to key accounts, optimizing customer operations through specialty chemistries, solving complex process issues, and driving long-term account retention and growth. *Must be a US Citizen

• Act as the primary technical advisor for assigned paper mill accounts
• Build trusted customer relationships at multiple levels
• Perform on-site technical evaluations and testing
• Optimize customer processes using our chemistries
• Resolve technical issues and minimize production disruptions
• Partner with District Sales Managers on strategic account plans
• Lead technical business reviews and quantify customer value
• Coordinate with Sales, R&D, Portfolio Management, and Service teams
• Provide customer feedback to Product Management and R&D
• Maintain consistent customer presence to improve retention and profitability

Qualifications

• Three or more years of relevant Paper & Pulp experience is preferred.
• The hiring manager may consider someone with less than three years if the candidate has strong technical exposure, confidence, maturity, curiosity, and clear customer-facing potential.
• More experience is helpful, but the right personality and long-term potential are more important than simply finding someone with ten years of sales experience.
• Tissue experience is especially attractive because the major Green Bay customer produces significant tissue volume.
• A degree in Chemical Engineering, Paper Science, or a related discipline is preferred but should not automatically eliminate an otherwise strong candidate.

The Individual Must Be

• Comfortable initiating conversations with customers
• Technically credible
• Consultative rather than transactional
• Confident without being overly aggressive
• Curious and willing to ask questions
• Able to challenge customers professionally when appropriate
• Comfortable walking into a mill and adding value quickly
• Relationship-oriented
• Capable of identifying business opportunities while providing technical service
• Independent and self-directed
• Interested in continued growth and broader responsibility

Why Is This a Great Opportunity

• Established Paper & Pulp territory centered in Wisconsins Fox Valley, with a major existing customer base already in place.
• Strong blend of technical service and account growth, ideal for someone who enjoys solving mill process challenges while building long-term customer relationships.
• Minimal overnight travel (1-5%) for someone located near Green Bay or Appleton, with most activity handled through local day travel.
• Highly visible role with succession potential, offering the opportunity to grow into broader regional responsibility over time.
• Competitive compensation of $125K$135K total target compensation, along with a company vehicle and covered business expenses.
• Flexible background requirements, with consideration for both paper chemical professionals and strong mill-side candidates who have the personality and aptitude to move into a customer-facing role.
• Hands‑on technical work, including process troubleshooting, product trials, performance testing, and helping mills improve machine efficiency and reduce operating issues.

Salary Type : Annual Salary

Salary Min : $ 112500

Salary Max : $ 122000

Currency Type : USD