Level 2 Tech Support: End-User Hardware & Windows
Computech Corporation
14 days+
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Job summary
A leading tech support firm in San Antonio, TX is seeking a Level 2 Technical Support technician for a 9+ month project. The candidate will provide hardware refresh and client-side support, managing a workload that includes troubleshooting desktop environments and providing exceptional customer service. Key skills include experience with Windows 7, SCCM, and mobile devices. Strong problem-solving abilities are essential for success in this role.
Qualifications
- Excellent troubleshooting and problem-solving skills.
- Exceptional customer service skills.
- Experience in migration with Windows 7 and other Windows servers.
- Experience in PC roll out and application installation.
- Understanding of deployment and troubleshooting for iPhone/iOS devices.
- Knowledge of SCCM for PC imaging and management.
- Familiarity with multi-function printing devices.
- Experience with network protocols.
Responsibilities
- Support end-user hardware/software issues 80% of the time.
- Manage Incident and Request tickets effectively.
- Assist with hardware disposal and inventory management.
- Prioritize support projects as assigned.
Skills
Troubleshooting skills
Customer service
Migration experience with Windows 7
PC roll out
Deployment troubleshooting for iPhone/iOS
Knowledge of SCCM
Knowledge of Remedy
Experience with multi-function devices and printers
Knowledge of PC imaging tools
Understanding of network protocols
Tools
SCCM
Remedy
AirWatch
Job description
A leading tech support firm in San Antonio, TX is seeking a Level 2 Technical Support technician for a 9+ month project. The candidate will provide hardware refresh and client-side support, managing a workload that includes troubleshooting desktop environments and providing exceptional customer service. Key skills include experience with Windows 7, SCCM, and mobile devices. Strong problem-solving abilities are essential for success in this role.
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