IT Help Desk Specialist (Tier 1–2) — Security+ & SECRET

Bristol Bay Native Corporation; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Eagle Integrated Services in San Antonio, TX seeks a Journeyman Computer User Support Specialist to deliver Tier 1–2 help desk support. You will troubleshoot hardware, software, and network issues to keep end-users productive and satisfied.

The role reports to senior staff and involves incident handling, basic AD tasks, and documenting resolutions in the ITSM system. A SECRET clearance and Security+ certification are required.

Qualifications

• 3–5 years of hands-on IT help desk or desktop support experience.
• Current CompTIA Security+ CE certification.
• SECRET security clearance.
• Proficiency in Windows 10/11 and Office 365.
• Experience with Active Directory for user management.
• Familiarity with ITSM ticketing systems and remote support tools.
• Excellent customer service and problem-solving skills.

Responsibilities

• Provide Tier 1 and Tier 2 support via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues to restore service.
• Install, configure, and deploy computers and standard software images.
• Assist users with password resets, email configuration, and access to network drives.
• Escalate complex incidents to Tier 3 and document steps clearly in the ticketing system.

Skills

IT Help Desk

Active Directory

Windows 10/11

Office 365

Networking basics

ITSM tools (ServiceNow/Remedy)

Customer service

CompTIA Security+ CE

SECRET clearance

Tools

ServiceNow

Remedy

Job description

Eagle Integrated Services in San Antonio, TX seeks a Journeyman Computer User Support Specialist to deliver Tier 1–2 help desk support. You will troubleshoot hardware, software, and network issues to keep end-users productive and satisfied.

The role reports to senior staff and involves incident handling, basic AD tasks, and documenting resolutions in the ITSM system. A SECRET clearance and Security+ certification are required.