Tier 1–3 DoD IT Support Pro (TS/SCI Eligible)
Saalex Corp.
14 days+
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Benefits offered by this job
Job summary
A leading technology services company is seeking a Technical Support Specialist for their San Diego location. This role involves providing tiered technical support for users, system maintenance, and ensuring IT service reliability. Candidates should have 3-5 years of experience in technical support, an IT-related degree, and familiarity with Windows/Linux environments. Excellent benefits including health care and retirement plans are offered.
Qualifications
- 3-5 years of experience in technical support, help desk, or IT support roles.
- Experience supporting Windows and/or Linux operating systems.
- Relevant certifications (e.g., CompTIA A+, Network+, Security+).
Responsibilities
- Provide Tier 1–3 technical support for hardware, software, and network-related issues.
- Troubleshoot and resolve user incidents and service requests.
- Install, configure, and maintain workstations, laptops, and standard software applications.
Skills
Technical support expertise
Troubleshooting skills
Customer service skills
Knowledge of networking concepts
Education
Associate’s or Bachelor’s degree in Information Technology or related field
Tools
Ticketing systems
Windows OS
Linux OS
Job description
A leading technology services company is seeking a Technical Support Specialist for their San Diego location. This role involves providing tiered technical support for users, system maintenance, and ensuring IT service reliability. Candidates should have 3-5 years of experience in technical support, an IT-related degree, and familiarity with Windows/Linux environments. Excellent benefits including health care and retirement plans are offered.
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