Onsite Tier 1 Help Desk Technician - Clearable IT Support

IntelliDyne, LLC; Falls Church (VA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Inclusive and supportive work environment

Competitive compensation package

Professional growth opportunities

Medical, dental, vision benefits

Flexible Paid Time Off Program

Wellness and mental health benefits

Job summary

A government services provider is seeking a Help Desk Technician - Tier 1 to provide technical support and excellent customer service. Responsibilities include answering Tier 1 calls, resolving issues, and managing customer interactions. The ideal candidate will hold Active DOD Public Trust clearance, have CompTIA Security+ certification, and possess strong communication skills. This full-time position is onsite in Falls Church, VA, and offers competitive benefits in a supportive work environment.

Qualifications

• Active DOD Public Trust clearance required.
• Strong desire to provide the highest quality of service to the customer.
• Comfortable working on the telephone and responding to calls.

Responsibilities

• Answer calls coming into the Tier 1 Help Desk.
• Provide technical support to end users on a variety of issues.
• Identify, research and resolve technical problems.

Skills

Customer service skills

Verbal communication skills

Knowledge of IT network and systems technologies

Education

Bachelor's Degree with 4 years experience or HS degree with 8 years experience

Active CompTIA Security+ CE certification

Job description

A government services provider is seeking a Help Desk Technician - Tier 1 to provide technical support and excellent customer service. Responsibilities include answering Tier 1 calls, resolving issues, and managing customer interactions. The ideal candidate will hold Active DOD Public Trust clearance, have CompTIA Security+ certification, and possess strong communication skills. This full-time position is onsite in Falls Church, VA, and offers competitive benefits in a supportive work environment.