Technical Support Specialist

Syncreon; Commerce (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

DP World is seeking a Technical Support Specialist based in Commerce, GA to resolve technical issues and provide support for desktop, network, and server environments. You will participate in on-call rotations and ensure documentation and security practices are followed across plants.

You will work with the global Service Desk and engineering teams to deliver reliable IT services, maintain SLA adherence, and support site launches, infrastructure refreshes, and ongoing operations.

Qualifications

• Bachelor's in computer science or equivalent with progressive responsibility considered.
• Solid attention to detail and ability to document processes and procedures.
• Strong written and verbal communication with IT colleagues and leadership.
• Ability to work in a demanding environment while maintaining confidentiality.
• Excellent organizational and problem-solving skills.
• Ability to handle multiple tasks simultaneously.
• Strong English language skills, written and spoken.
• Knowledge of desktop hardware, operating systems, and software.
• Understanding of network systems, protocols, and server hardware/OS.

Responsibilities

• Implement standards set by system and network teams for desktop, WAN, LAN, servers and DR.
• Provide second-level diagnostic support to System/Network Engineering and Service Desk.
• Create and update work instructions; maintain proper formatting and storage.
• Participate in global on-call rotation to support multiple Syncreon plants and locations.
• Monitor emails for alerts and resolve or escalate as needed.
• Provide change management support during weekend on-call periods.
• Follow change, incident and problem management processes and escalate appropriately.
• Identify security issues and ensure hardware is tracked through lifecycle.
• Provide onsite support for new site launches and server/network refreshes.
• Perform other duties as assigned.

Skills

English proficiency

Communication skills

Documentation

Problem solving

Attention to detail

Organizational skills

Multitasking

Desk top hardware knowledge

Operating systems knowledge

Networking fundamentals

Server hardware & OS knowledge

Education

Bachelor's in Computer Science

Job description

Are you knowledgeable about computer systems, electronic systems, and software applications? Can you educate people, answer questions, and troubleshoot any related problems about technology-based products and services? We are looking for a Technical Support Specialist, based in Commerce, GA, to solve technical problems and provide support for all assigned areas.

About the Role

How you will contribute

• Responsible for implementing standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN , servers, and disaster recovery.
• Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation.
• Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead.
• Participate in global support on-call rotation to support the various geographic syncreon plants and location and is also available during on call support. Answers the telephone when called and is able to connect to the syncreon network within 10 minutes of notification.
• Monitors emails for alert notifications from the service desk and resolves or escalates these as required.
• Provides change management support during the weekend when on call.
• Participates, enforces, and follows syncreon’s change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure.
• Adheres to syncreon’s security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as syncreon’s purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle.
• Provides onsite support for new site launches and server / network refreshes.
• Other duties as assigned.

Your Key Qualifications

• A bachelor's in computer science or a combination of equivalent professional training and certifications, combined with a minimum of two years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted.
• Solid attention to detail and the ability to create and document process and procedures.
• Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community.
• The ability to work within a very demanding environment and handling stress in a positive manner and maintain a high degree of confidentiality.
• Excellent organizational and problem solving skills.
• Ability to handle multiple tasks.
• Strong written and verbal skills in English.
• A strong understanding and working knowledge of desktop hardware, operating systems and software.
• A good understanding of network systems and protocols as well as server hardware and operating systems.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.