IT Field Services Technician

DP World; Union City (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

DP World in Union City, GA is seeking an experienced IT Field Services Technician to coordinate daily IT operations, desktop, WAN and server support onsite. You will provide diagnostic support to engineers and the Service Desk, handle incident management, and develop ad hoc reports with Qlik Sense and Power BI.

Strong documentation and proactive security adherence are required. Ideal candidates hold a community college diploma (university degree preferred) with relevant shop-floor IT experience.

Qualifications

• Community college diploma required or equivalent.
• University degree preferred or equivalent.
• Significant relevant IT experience is expected.
• Experience with warehouse/shop floor IT systems is desirable.

Responsibilities

• Maintain desktop, WAN, LAN, servers per standards set by system/network teams.
• Provide diagnostic support to IT teams and Service Desk; document site specifics.
• Offer first level incident support; participate in change and problem management.
• Develop ad hoc reports using Qlik Sense and Power BI.
• Report site IT downtime and coordinate with production schedules.
• Maintain knowledge of critical operational software and train site users.
• Perform hands-on fixes on PC desktops and manage backups and assets.
• Organize IT equipment repairs and maintain inventory logs.
• Follow equipment purchasing and asset-tracking procedures.
• Create/update work instructions and escalate alerts from the service desk.

Education

Community college diploma

University degree preferred

Educational equivalent experience

Tools

Qlik Sense

Power BI

Job description

We are looking for an experienced IT Field Services Technician, based in Union City, GA, to coordinate daily operations. It's an exciting time to join the DP World team!

About The Role

How you will contribute

• Responsible for maintaining standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN , servers, and disaster recovery.
• Provide diagnostic support to the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation.
• Provide first level support to the incident management activities in the plant and problem and change management activities for the site, including weekend, holiday and after hours support when required.
• Assume other plant related IT support responsibilities as per plant requirements, availability, and IT skills such as development of ad hoc reports via standard reporting writing tools i.e. Qlik Sense and PowerBI.
• Report site IT downtime and changes to the site production schedules using the appropriate communication procedures.
• Develop and maintain functional knowledge of all critical operational application software & processes utilized at the site in order to provide support and training to the site users.
• Develop and maintain technical knowledge of all critical operational software applications, IT processes, and procedures utilized at the site in order to provide IT support.
• Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group.
• Organize IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst.
• Follow the site related IT purchasing & asset tracking procedures receiving IT assets, updating the IT asset inventory & partake in decommissioning end-of-life assets.
• Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the IT Management team.
• Monitors emails for alert notifications from the service desk and resolves or escalates these as required.
• Adheres to syncreon’s security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as syncreon’s purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle.
• Provides onsite support for site launches/expansions/changes and server / network refreshes.
• Other duties as assigned.

Key Qualifications

• Community College diploma required, university degree preferred (or educational equivalent) and/or significant relevant experience.
• Experience in working with Warehouse Management systems in a shop floor environment would be desirable. Experience in general PC repairs and PC based applications.
• Communicative with excellent verbal and written communication skills in English and local site language, when applicable.
• Solid attention to detail and the ability to create and document process and procedures.
• The ability to work within a very demanding environment and handling stress in a positive manner and maintain a high degree of confidentiality.
• Excellent organizational and problem solving skills.
• Ability to handle multiple tasks.
• A strong understanding and working knowledge of desktop hardware, operating systems and software.
• A good understanding of network systems and protocols as well as server hardware and operating systems.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW