Senior Tech Product Analyst — AI & Data Platforms

CVS Health; Springfield (IL); On-site; USD 65,000 - 173,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health - HR Technology team is seeking a Sr. Analyst - Technology Product to help shape and support the Technology products that power our HR experience.

You will work across products including analytics platform with AI capabilities, an AI orchestration, data integration hub, observability, and Voice AI, turning capabilities into clear requirements and maintaining documentation. You will collaborate with developers and scrum teams, present roadmaps to leadership, research the market, and

Qualifications

• 5+ years of professional experience in the Technology industry.
• 3+ years in a Technology product organization.
• 3+ years of experience with public cloud platforms (GCP, Azure).
• 3+ years of hands-on experience with Jira and Confluence.
• 2+ years of excellent written and verbal communication skills.
• 2+ years of experience delivering presentations to large audiences.
• 2+ years of experience collaborating with large, cross-functional teams.
• 2+ years of adaptability, resourcefulness, and sound judgment under pressure.
• 1+ year of experience with AI productivity tools such as Claude and Copilot.

Responsibilities

• Define requirements: gather, analyze, document business and technical needs; write user stories and acceptance criteria.
• Create and maintain documentation: build product playbooks, help content, release notes, FAQs, guides.
• Support the release cycle: coordinate planning, testing, readiness, and stakeholder communication.
• Partner with delivery teams: daily collaboration with developers, scrum masters, and teams; participate in sprint ceremonies.
• Be the voice of the customer: main contact for platform users; gather feedback and translate into improvements.
• Research and innovate: track market trends and AI/data capabilities; contribute ideas to the team.
• Contribute to planning: help build quarterly/annual roadmaps with priorities and dependencies.
• Present and communicate: create presentations on capabilities and roadmaps for leadership.
• Collaborate across the enterprise: connect with other teams to share knowledge and opportunities.
• Manage multiple priorities: support several products concurrently with composure.

Skills

Communication skills

Public cloud experience

Agile/Scrum experience

Presentation skills

Market research

AI productivity tools (Claude, Copilot

Cross-functional collaboration

Product ownership awareness

Multi-product management

Education

Bachelor's degree

Tools

Jira

Confluence

Job description

CVS Health - HR Technology team is seeking a Sr. Analyst - Technology Product to help shape and support the Technology products that power our HR experience.

You will work across products including analytics platform with AI capabilities, an AI orchestration, data integration hub, observability, and Voice AI, turning capabilities into clear requirements and maintaining documentation. You will collaborate with developers and scrum teams, present roadmaps to leadership, research the market, and