Senior Tech Product Analyst – AI & Data Platforms

CVS Health; Tallahassee (FL); On-site; USD 65,000 - 173,000; Full time

Job summary

CVS Health is seeking a Sr. Analyst - Technology Product to shape and support HR technology products, including analytics, AI orchestration, data integration, and observability.

You will translate high-level capabilities into concrete requirements, maintain documentation, and partner with developers and scrum teams to deliver reliable releases. This role thrives across multiple products and communicates with diverse audiences in a large organization.

Qualifications

• 5+ years of professional experience in the Technology industry.
• 3+ years of experience working within a Technology product organization.
• 3+ years of experience working with public cloud platforms (e.g., Google Cloud Platform, Microsoft Azure)
• 3+ years of hands‑on experience with Jira and Confluence
• 2+ years demonstrating excellent written and verbal communication skills
• 2+ years of experience creating and delivering presentations to large audiences
• 2+ years of experience collaborating with large, cross‑functional teams
• 2+ years of experience demonstrating strong adaptability, resourcefulness, and sound judgment under pressure and in sensitive situations
• 2+ years of experience managing multiple products and shifting priorities at the same time
• 1+ year of experience working with AI productivity tools such as Claude and Microsoft Copilot

Responsibilities

• Define requirements: Gather, analyze, and document business and technical requirements. Write clear user stories and acceptance criteria, and keep the backlog prioritized in Jira.
• Create and maintain documentation: Build and update product playbooks, help content, release notes, FAQs, and user guides in Confluence.
• Support the release cycle: Coordinate release planning, testing, and readiness. Communicate changes to stakeholders and customers, and help with post-release follow-up.
• Partner with delivery teams: Work daily with developers, scrum masters, and scrum teams. Take part in sprint ceremonies and help resolve questions and blockers.
• Be the voice of the customer: Serve as the main point of contact for platform users. Gather feedback, handle questions and escalations, and translate what you hear into product improvements.
• Research and innovate: Track market trends, competitor offerings, and emerging AI and data capabilities, and bring ideas to the team.
• Contribute to planning: Help build quarterly and annual product roadmaps and plans, including priorities, dependencies, and success measures.
• Present and communicate: Create polished presentations on product capabilities, roadmaps, and results, and present them to leadership and large audiences.
• Collaborate across the enterprise: Build connections with other teams and business areas to align efforts, share knowledge, and find opportunities for reuse.
• Manage multiple priorities: Support several products at once, staying composed and professional in high-pressured or sensitive contexts.

Skills

Technology product experience

Product ownership

Public cloud platforms

Communication skills

Presentations to large audiences

Cross-functional collaboration

Adaptability under pressure

Multi-product management

AI productivity tools

Market research/AI trends

Education

Bachelor's degree

Tools

Jira

Confluence

Job description

CVS Health is seeking a Sr. Analyst - Technology Product to shape and support HR technology products, including analytics, AI orchestration, data integration, and observability.

You will translate high-level capabilities into concrete requirements, maintain documentation, and partner with developers and scrum teams to deliver reliable releases. This role thrives across multiple products and communicates with diverse audiences in a large organization.