Senior Technology Product Analyst - AI & HR Platform

CVS Health; Boston (MA); On-site; USD 65,000 - 173,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus eligibility

Career development opportunities

Job summary

CVS Health HR Technology is seeking a Senior Analyst - Technology Product to shape and support the Technology products that power our HR experience. You will work across products including analytics platforms with AI capabilities, AI orchestration, data integration hub, observability, and more.

You will turn high-level capability needs into clear requirements, maintain product documentation, and help the team deliver reliable releases.

Qualifications

• 5+ years in technology
• 3+ years in technology product org
• 3+ years with public clouds (GCP/Azure)
• 3+ years with Jira and Confluence
• 2+ years strong communication
• 2+ years delivering presentations to large audiences
• 2+ years cross-functional collaboration
• 2+ years managing multiple products & shifting priorities
• 1+ year with AI productivity tools like Claude or Copilot

Responsibilities

• Define requirements: gather, analyze, document requirements; write user stories; maintain backlog in Jira.
• Create and update product playbooks, help content, release notes, FAQs, and user guides in Confluence.
• Support release cycle: coordinate release planning, testing, readiness; communicate changes to stakeholders.
• Partner with delivery teams: work daily with developers, scrum masters, participate in sprint ceremonies.
• Be the voice of the customer: main contact for platform users; gather feedback and translate to improvements.
• Research and innovate: track market trends, competitors, AI/data capabilities; propose ideas.
• Contribute to planning: build quarterly/annual roadmaps, priorities, dependencies, success measures.
• Present and communicate: create and present product capabilities and results to leadership.
• Collaborate across the enterprise: connect with other teams to align efforts and reuse.
• Manage multiple priorities: support several products concurrently in high-pressure contexts.

Skills

Excellent written and verbal comms

Cross-functional collaboration

Agile / Scrum familiarity

Public cloud experience

Communication across audiences

Education

Bachelor's degree

Tools

Jira

Confluence

Job description

CVS Health HR Technology is seeking a Senior Analyst - Technology Product to shape and support the Technology products that power our HR experience. You will work across products including analytics platforms with AI capabilities, AI orchestration, data integration hub, observability, and more.

You will turn high-level capability needs into clear requirements, maintain product documentation, and help the team deliver reliable releases.