Senior Tech Ops & Customer Success — Satellite Internet

SpaceX; Lockhart (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

SpaceX is seeking a Sr. Technical Operations Engineer, Customer Success (Starlink) in Lockhart, TX, to shape the customer experience and product strategy for global broadband.

You will combine deep technical acumen with business sense to ensure reliable service and scalable automation. The role emphasizes data-driven decision making, cross-functional collaboration, and end-to-end ownership of initiatives from concept through release.

Qualifications

• Bachelor’s degree in an engineering discipline.
• 4+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.

Responsibilities

• Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others.
• Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems.
• Fix, delete, automate, or create new processes for fixing structural and emerging issues.
• Serve as product manager/project owner for feature launches and software automation projects.

Skills

Data Analytics

Python

SQL

Cross-functional collaboration

Communication

Problem solving

Release management

Education

Bachelor’s degree in an engineering discipline

Job description

SpaceX is seeking a Sr. Technical Operations Engineer, Customer Success (Starlink) in Lockhart, TX, to shape the customer experience and product strategy for global broadband.

You will combine deep technical acumen with business sense to ensure reliable service and scalable automation. The role emphasizes data-driven decision making, cross-functional collaboration, and end-to-end ownership of initiatives from concept through release.