Senior Tech Account Lead - Strategic (Remote)

Relativity; Washington; Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity seeks a Technical Account Manager to proactively support customers using the Relativity suite. You will develop account plans, oversee technical relationships, and guide cross-functional teams to resolve incidents and achieve customer KPIs.

As an SME, you will drive technical success plans, ensure high-quality service, and collaborate with Product and Engineering. Some travel may be required for customer engagements.

Qualifications

• Proven experience with SQL and Windows platform; capable of troubleshooting complex technical issues across the enterprise.
• Strong written and verbal communication skills; able to convey technical concepts clearly.
• Experience in SaaS, IaaS, or hybrid environments; familiarity with e-discovery domain is a plus.

Responsibilities

• Develop an account plan and strategy for leveraging the Relativity platform to achieve customer objectives.
• Perform ongoing technical account oversight and manage the technical relationship with customers.
• Lead technical success plans to ensure a positive and successful experience using Relativity.
• Be accountable for service quality and capacity planning to support growth and projects.
• Collaborate with cross-functional teams to improve the product and customer experience across multiple verticals.
• Drive internal service reviews and partner with Product/Engineering to troubleshoot incidents.
• Provide best practices for Relativity usage and travel as needed for customer engagements.

Skills

SQL

Windows OS

Strong communication

Multi-tasking under pressure

SaaS/Hybrid experience

Relativity Expert

Education

ITIL Certification

Tools

Relativity

Job description

Relativity seeks a Technical Account Manager to proactively support customers using the Relativity suite. You will develop account plans, oversee technical relationships, and guide cross-functional teams to resolve incidents and achieve customer KPIs.

As an SME, you will drive technical success plans, ensure high-quality service, and collaborate with Product and Engineering. Some travel may be required for customer engagements.