Remote Enterprise Technical Account Manager

Foundation Source enterprise; United States; Hybrid; USD 110.000 - 150.000; Vollzeit

Zusammenfassung

Foundation Source is seeking a Technical Account Manager (TAM) to serve as the dependable technical owner for enterprise accounts. You will partner with the Enterprise Delivery Lead to implement new accounts with precision, and act as the primary liaison between enterprise accounts and Product teams after go-live.

The ideal candidate thrives in a cross-functional, detail-oriented environment, maintaining strong relationships, managing technical risk, and driving successful onboarding and ongoing

Qualifikationen

• 3–5+ years of experience in a Technical Account Manager, Solutions Engineer, or Implementation Consultant role supporting enterprise or complex B2B SaaS clients
• Demonstrated ability to own a technical relationship across the full account lifecycle — from implementation through steady-state support
• Strong troubleshooting and diagnostic skills; comfortable reading logs, tracing configuration issues, and partnering with engineering on root cause
• Excellent written and verbal communication; able to translate technical detail for both technical and non-technical audiences
• Experience coordinating across cross-functional teams (support, engineering, delivery/project management) to resolve escalations
• Experience with ticketing/support systems (e.g., Salesforce, Zendesk, Jira, or similar)

Aufgaben

• Serve as the named technical point of contact for a defined portfolio of enterprise accounts
• Run systematic, proactive technical health checks and flag risk early, before it becomes a client-facing incident
• Participate in new-release UAT and prepare enterprise accounts for upcoming releases or platform changes that affect their configuration
• Partner with the Enterprise Delivery Lead on new enterprise account onboarding, including technical configuration, integration scoping (e.g., custom integrations, file exchanges, etc.), and data migration support
• Own go-live readiness validation and lead technical cutover activities for new enterprise accounts
• Document account-specific technical configuration accurately and completely for handoff into steady-state support
• Serve as the primary liaison between enterprise accounts and the core Product Support team
• Take ownership of triaging and coordinating resolution of Sev1/Sev2 issues affecting enterprise accounts, keeping internal stakeholders and clients informed throughout
• Held the line on SLA adherence for enterprise-tier accounts and elevate per established hotfix/escalation protocols
• Produce accurate, enterprise-specific release notes and change communications
• Build and maintain precise, client-specific documentation (configuration references, process guides, how-to’s, and FAQs) that supports onboarding, adoption, and self-service for enterprise users
• Deliver training videos, live demo sessions, and office hours that help enterprise users adopt new features and reinforce best practices
• Run periodic technical business reviews with enterprise account stakeholders
• Capture and route account-level feedback and feature requests into the Product roadmap process
• Build trusted, long-term relationships with enterprise clients’ technical and operational staff

Kenntnisse

Technical Account Management

Relationship Management

Cross-functional Collaboration

Customer-facing communication

Problem-solving & Troubleshooting

Account ownership

Ausbildung

Bachelor's degree or equivalent experience

Tools

Salesforce

Zendesk

Jira

Jobbeschreibung

Foundation Source is seeking a Technical Account Manager (TAM) to serve as the dependable technical owner for enterprise accounts. You will partner with the Enterprise Delivery Lead to implement new accounts with precision, and act as the primary liaison between enterprise accounts and Product teams after go-live.

The ideal candidate thrives in a cross-functional, detail-oriented environment, maintaining strong relationships, managing technical risk, and driving successful onboarding and ongoing