Senior Technical Account Manager for AI Security & Growth

Refractal; New York (NY); On-site; USD 125,000 - 185,000; Full time

Benefits offered by this job

Competitive equity

Pension contribution

Private medical and dental cover

Visa and relocation support

Job summary

Refractal is seeking a Technical Account Manager to lead onboarding and ongoing success for US customers. You will coordinate with security, risk, and AI teams, troubleshoot integrations, and manage escalations to ensure measurable value from the product.

You will own renewals and identify expansion opportunities with our sales team, while turning customer feedback into actionable product requirements and scalable playbooks.

Qualifications

• 5+ years in technical account management or CS engineering for B2B software, preferably security.
• Strong background in cloud, APIs, identity, and SaaS integrations.
• Proven retention and expansion across large enterprise accounts.
• Ability to stay composed with senior stakeholders during escalations.
• Excellent written and spoken communication skills.

Responsibilities

• Onboard customers and drive adoption with security, risk, and AI teams.
• Serve as technical point of contact, troubleshoot integrations, and coordinate fixes.
• Track adoption, run business reviews, and report outcomes to stakeholders.
• Own renewals and identify expansion opportunities with Account Executives.
• Translate customer feedback into product requirements and build playbooks.

Skills

Technical account management

Cloud & APIs

Enterprise growth

Executive communication

Clear written communication

Job description

Refractal is seeking a Technical Account Manager to lead onboarding and ongoing success for US customers. You will coordinate with security, risk, and AI teams, troubleshoot integrations, and manage escalations to ensure measurable value from the product.

You will own renewals and identify expansion opportunities with our sales team, while turning customer feedback into actionable product requirements and scalable playbooks.