Senior Technical Account Manager — AI Security & Renewals

REFRACTAL; New York (NY); On-site; USD 125,000 - 185,000; Full time

Benefits offered by this job

Pension contribution

Private medical and dental cover

Visa and relocation support

Competitive equity

Job summary

Refractal, a US-focused AI security company, is seeking a Technical Account Manager to onboard and grow strategic US-based customers. You will lead onboarding, drive adoption, and manage renewals and expansions to ensure customers realize measurable value from the product.

The role requires strong technical grounding in cloud, APIs, identity, and SaaS integrations, with experience in security-focused B2B software and a track record of retention and expansion at enterprise scale.

Qualifications

• 5+ years in technical account management or customer success for B2B software (security preferred).
• Strong grounding in cloud, APIs, identity, and SaaS integrations.
• Proven retention and expansion in enterprise accounts.
• Effective written and spoken communication with senior stakeholders.

Responsibilities

• Lead onboarding and implementation plans with customers' security, risk and AI teams, alongside our Forward Deployed Engineer.
• Act as the technical point of contact: troubleshoot integrations, manage escalations and coordinate fixes with engineering.
• Track adoption and outcomes, and run regular business reviews with customer stakeholders.
• Own renewals and identify expansion opportunities with our Account Executives.
• Turn customer feedback into clear product requirements, and build the playbooks and documentation behind technical account management.

Skills

Technical account management

Customer success engineering

Cloud knowledge

APIs

AI agents knowledge

Enterprise account management

Communication

Job description

Refractal, a US-focused AI security company, is seeking a Technical Account Manager to onboard and grow strategic US-based customers. You will lead onboarding, drive adoption, and manage renewals and expansions to ensure customers realize measurable value from the product.

The role requires strong technical grounding in cloud, APIs, identity, and SaaS integrations, with experience in security-focused B2B software and a track record of retention and expansion at enterprise scale.