Engineer II, Systems Reliability Engineering

Levi Strauss & Co; United States; Remote; USD 130,000 - 200,000; Full time

Job summary

Levi Strauss & Co. is seeking an Engineer II, Systems Reliability Engineering, to enhance reliability, performance, and operational excellence across our Retail Technology platforms and infrastructure.

You will lead incident response, problem management, change processes, and release readiness while partnering with product, engineering, and security teams to deliver scalable, customer-focused services. You will drive automation, observability, and monitoring solutions to proactively identify

Qualifications

• 8+ years of experience in Site Reliability Engineering (SRE), application support, infrastructure engineering, production operations, or a related technology discipline.
• Experience managing or supporting enterprise-scale applications and infrastructure in complex business environments.
• Hands-on experience with incident management, problem management, change management, and production support practices.
• Experience with observability and monitoring platforms such as New Relic, application performance monitoring (APM) tools, or similar technologies.
• Experience using automation and scripting tools such as Python, PowerShell, CI/CD platforms, or cloud technologies to improve operational efficiency and reliability.
• Experience in Retail Platforms & Store Technology: Xstore, Xoffice, POS, ORCE, MPOS, RFID, Omnichannel, Retail Store Systems, Network, and Infrastructure.
• Experience in Enterprise Platforms (APIs, Middleware, Azure, Databases, Endpoints)
• Experience in Reliability Engineering (Major Incident, Problem, Change, SRE, Resilience)
• Experience in Observability & Automation (New Relic, Python, PowerShell, CI/CD, AIOps)
• Experience in Operational Governance (ITIL, Security, SOX, Risk, Vendor Management)

Responsibilities

• Drive reliability, availability, and performance improvements across retail technology platforms, applications, and infrastructure.
• Lead operational activities including incident response, problem management, change management, release readiness, and service transition processes.
• Develop and implement automation, observability, and monitoring solutions that improve operational efficiency and proactively identify service issues.
• Partner with product, engineering, infrastructure, security, and business teams to deliver stable, scalable, and customer-focused technology services.
• Analyze service health, capacity, performance, and reliability metrics to drive continuous improvement, operational resilience, and business continuity.

Skills

SRE

Incident management

Automation

Observability

PowerShell

Python

CI/CD

Azure

APM tools

New Relic

Tools

New Relic

PowerShell

Python

CI/CD

Azure

Job description

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future

As an Engineer II, Systems Reliability Engineering, you will help ensure the reliability, performance, and operational excellence of our Retail Technology platforms. You will work across applications, infrastructure, and store technologies to improve service stability, automate operations, and drive continuous improvement. Reporting to the Systems Reliability Engineering leadership team, you will partner with engineers, product teams, and technology stakeholders to deliver resilient and scalable technology solutions that support our global retail business.

About the Job

• Drive reliability, availability, and performance improvements across retail technology platforms, applications, and infrastructure.
• Lead operational activities including incident response, problem management, change management, release readiness, and service transition processes.
• Develop and implement automation, observability, and monitoring solutions that improve operational efficiency and proactively identify service issues.
• Partner with product, engineering, infrastructure, security, and business teams to deliver stable, scalable, and customer-focused technology services.
• Analyze service health, capacity, performance, and reliability metrics to drive continuous improvement, operational resilience, and business continuity.

About You

• 8+ years of experience in Site Reliability Engineering (SRE), application support, infrastructure engineering, production operations, or a related technology discipline.
• Experience managing or supporting enterprise-scale applications and infrastructure in complex business environments.
• Hands-on experience with incident management, problem management, change management, and production support practices.
• Experience with observability and monitoring platforms such as New Relic, application performance monitoring (APM) tools, or similar technologies.
• Experience using automation and scripting tools such as Python, PowerShell, CI/CD platforms, or cloud technologies to improve operational efficiency and reliability.
• Experience in Retail Platforms & Store Technology: Xstore, Xoffice, Point of Sale,ORCE, MPOS, RFID, Omnichannel, Retail Store Systems, Network, and Infrastructure.
• Experience in Enterprise Platforms (APIs, Middleware, Azure, Databases, Endpoints)
• Experience in Reliability Engineering (Major Incident, Problem, Change, SRE, Resilience)
• Experience in Observability & Automation (New Relic, Python, PowerShell, CI/CD, AIOps)
• Experience in Operational Governance (ITIL, Security, SOX, Risk, Vendor Management)

Applicants must be legally authorized to work in the United States at the time of hire and must not require current or future employment visa sponsorship. The company does not participate in the H-1B cap lottery or sponsor initial employment visas. Candidates with an existing H-1B visa that is eligible for transfer may be considered.

EOE M/F/Disability/Vets

LOCATION

Remote - USA

FULL TIME/PART TIME

Full time

FILL DATE

This position is expected to be filled by 01/17/2027.

Our common thread:

We're originals. From day one, we've been doing it our way — creating our own drumbeat and building something that's different from the rest. That's why we're looking for people who are excited about finding their career fit and transforming the future. Because at Levi Strauss & Co., you can do what you love while staying true to who you are.