Senior Systems & Network Engineer - MSP

Infinit; Cleveland, Northern (OH, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Mileage reimbursement

Job summary

Infinit is seeking a Senior Systems & Network Engineer to act as the highest-level escalation point and senior technical resource within our Service Delivery team. The role focuses on Windows Server environments, networking, virtualization, and cloud technologies, with mentoring responsibilities for junior engineers.

You will design, troubleshoot, and lead infrastructure projects, collaborating with the Service Delivery Manager to strengthen the team and ensure client environments are stable,

Qualifications

• 5+ years in Windows Server/network engineering, ideally in an MSP or SMB IT environment.
• Experience with Microsoft 365 and cloud services.
• Experience with Hyper-V and VMware virtualization.

Responsibilities

• Serve as the primary escalation point for complex systems and network issues.
• Perform advanced troubleshooting across server, network, and virtualization environments.
• Lead infrastructure projects including deployments, migrations, and upgrades.

Skills

Windows Server

Network Engineering

Microsoft 365

Hyper-V

VMware

Azure

SonicWall

Cisco Meraki

Ubiquiti

VoIP systems

ConnectWise

Datto RMM

AI scripting tools

Job description

About the role

Must currently reside within a 30-mile commuting radius of Cleveland, OH or Warren, OH. This position is not remote and does not offer visa sponsorship.

infinIT is seeking a Senior Systems & Network Engineer who enjoys solving complex technical problems and being the highest-level escalation point. This role is designed for a highly capable engineer who is strong in Windows Server environments and comfortable working across networking, virtualization, and cloud technologies.

You will serve as a senior technical resource within our Service Delivery team, leading escalations, supporting infrastructure projects, and mentoring other engineers. This position requires strong troubleshooting skills, ownership of technical challenges, and the ability to work complex issues to completion.

The Senior Systems & Network Engineer works closely with the Service Delivery Manager and helps strengthen the technical capabilities of the entire Service Delivery team through mentorship, guidance, and technical leadership.

What Success Looks Like in This Role

• Complex infrastructure issues are resolved efficiently
• Infrastructure projects are planned and executed successfully
• Junior technicians grow through mentorship and technical guidance
• Client environments become more stable, secure, and well-documented

Key Responsibilities

Technical Leadership

• Serve as the primary escalation point for complex systems and network issues
• Perform advanced troubleshooting and root cause analysis across server, network, and virtualization environments
• Take ownership of critical issues and ensure they are resolved completely

Systems & Infrastructure Engineering

• Design, implement, and support Windows Server environments across client networks
• Manage virtualization platforms, including Hyper-V and VMware environments
• Support Microsoft 365 cloud services

Networking

• Support firewall and switching platforms such as SonicWall, Cisco Meraki, and Ubiquiti
• Troubleshoot routing, switching, VPN, and connectivity issues

Project Engineering

• Lead infrastructure projects including server deployments, migrations, network upgrades, and cloud integrations
• Work with vendors and manufacturers to troubleshoot issues and implement solutions

  Telephony Systems

  • Assist with deployment and support of 3CX, Switchvox, Netsapiens, and Microsoft Teams Phone

  Documentation & Standards

  • Maintain accurate documentation within our documentation platform
  • Contribute to technical standards and best practices across client environments

  Technical Experience

  Required

  • 5+ years in Windows Server/network engineering, ideally in an MSP or SMB IT environment
  • Experience with Microsoft 365
  • Experience with Hyper-V and VMware virtualization

  Preferred

  • Experience supporting SonicWall, Cisco Meraki, or Ubiquiti networking equipment
  • Experience supporting VoIP systems
  • Experience working in a Managed Services Provider (MSP) environment
  • Experience with Azure infrastructure
  • Experience with ConnectWise and Datto RMM is a plus
  • Experience using AI-assisted tools for scripting, documentation, or troubleshooting workflows

  Certifications (Preferred but Not Required)

  • CompTIA Network+, Security+
  • Windows Server
  • Office 365
  • Cisco CCNA
  • SonicWall SNSA, SNSP, or SMAA

  Equivalent real-world experience is valued as highly as formal certifications.

  The Kind of Person We’re Looking For

  We’re looking for someone who takes pride in solving difficult problems and seeing technical work through to completion.

  The right candidate:

  • Enjoys tackling complex technical challenges
  • Takes ownership of issues instead of passing them along
  • Will mentor junior technicians and support team development
  • Works collaboratively and contributes to a positive team culture
  • Communicates clearly with both technical staff and clients
  • Is comfortable engaging vendor support and researching solutions when needed

  This role will play an important part in shaping the future of service delivery.

  Work Environment

  This is an onsite role based in our Cleveland office and/or our Warren office. While most work is performed from the office, occasional travel to client locations will be required.

  Benefits

  • Medical, Dental, and Vision insurance
  • 401k plan
  • Mileage reimbursement for travel to customer sites