Senior Systems & Network Engineer - MSP

infinIT.us; Cleveland (OH); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k plan

Mileage reimbursement for travel to 고객

Job summary

infinIT.us is seeking a Senior Systems & Network Engineer to serve as the highest-level escalation point within the Service Delivery team in Cleveland, OH and Warren, OH. This onsite role focuses on Windows Server environments and spans networking, virtualization, and cloud technologies.

You will mentor engineers, own complex technical challenges, lead infrastructure projects, and partner with vendors to implement solutions, maintain documentation, and uphold best practices in client

Qualifications

• 5+ years in Windows Server/network engineering, ideally in an MSP or SMB IT environment.
• Experience with Microsoft 365.
• Experience with Hyper-V and VMware virtualization.

Responsibilities

• Serve as the primary escalation point for complex systems and network issues.
• Perform advanced troubleshooting and root cause analysis across server, network, and virtualization environments.
• Take ownership of critical issues and ensure they are resolved completely.
• Design, implement, and support Windows Server environments across client networks.
• Manage virtualization platforms including Hyper-V and VMware.
• Support Microsoft 365 cloud services.
• Lead infrastructure projects including server deployments, migrations, network upgrades, and cloud integrations.
• Work with vendors and manufacturers to troubleshoot issues and implement solutions.
• Assist with deployment and support of 3CX, Switchvox, Netsapiens, and Microsoft Teams Phone.

Skills

Windows Server

Networking

Troubleshooting

Leadership

Mentorship

Vendor coordination

Tools

Microsoft 365

Hyper-V

VMware

SonicWall

Cisco Meraki

Ubiquiti

Azure

ConnectWise

Datto RMM

Job description

About the role

Must currently reside within a 30-mile commuting radius of Cleveland, OH or Warren, OH. This position is not remote and does not offer visa sponsorship.

infinIT is seeking a Senior Systems & Network Engineer who enjoys solving complex technical problems and being the highest-level escalation point. This role is designed for a highly capable engineer who is strong in Windows Server environments and comfortable working across networking, virtualization, and cloud technologies.

You will serve as a senior technical resource within our Service Delivery team, leading escalations, supporting infrastructure projects, and mentoring other engineers. This position requires strong troubleshooting skills, ownership of technical challenges, and the ability to work complex issues to completion.

The Senior Systems & Network Engineer works closely with the Service Delivery Manager and helps strengthen the technical capabilities of the entire Service Delivery team through mentorship, guidance, and technical leadership.

What Success Looks Like in This Role

• Complex infrastructure issues are resolved efficiently
• Infrastructure projects are planned and executed successfully
• Junior technicians grow through mentorship and technical guidance
• Client environments become more stable, secure, and well-documented

Key Responsibilities

Technical Leadership

• Serve as the primary escalation point for complex systems and network issues
• Perform advanced troubleshooting and root cause analysis across server, network, and virtualization environments
• Take ownership of critical issues and ensure they are resolved completely

Systems & Infrastructure Engineering

• Design, implement, and support Windows Server environments across client networks
• Manage virtualization platforms, including Hyper-V and VMware environments
• Support Microsoft 365 cloud services

Networking

• Support firewall and switching platforms such as SonicWall, Cisco Meraki, and Ubiquiti
• Troubleshoot routing, switching, VPN, and connectivity issues

Project Engineering

• Lead infrastructure projects including server deployments, migrations, network upgrades, and cloud integrations
• Work with vendors and manufacturers to troubleshoot issues and implement solutions

  Telephony Systems

  • Assist with deployment and support of 3CX, Switchvox, Netsapiens, and Microsoft Teams Phone

  Documentation & Standards

  • Maintain accurate documentation within our documentation platform
  • Contribute to technical standards and best practices across client environments

  Technical Experience

  Required

  • 5+ years in Windows Server/network engineering, ideally in an MSP or SMB IT environment
  • Experience with Microsoft 365
  • Experience with Hyper-V and VMware virtualization

  Preferred

  • Experience supporting SonicWall, Cisco Meraki, or Ubiquiti networking equipment
  • Experience supporting VoIP systems
  • Experience working in a Managed Services Provider (MSP) environment
  • Experience with Azure infrastructure
  • Experience with ConnectWise and Datto RMM is a plus
  • Experience using AI-assisted tools for scripting, documentation, or troubleshooting workflows

  Certifications (Preferred but Not Required)

  • CompTIA Network+, Security+
  • Windows Server
  • Office 365
  • Cisco CCNA
  • SonicWall SNSA, SNSP, or SMAA

  Equivalent real-world experience is valued as highly as formal certifications.

  The Kind of Person We’re Looking For

  We’re looking for someone who takes pride in solving difficult problems and seeing technical work through to completion.

  The right candidate:

  • Enjoys tackling complex technical challenges
  • Takes ownership of issues instead of passing them along
  • Will mentor junior technicians and support team development
  • Works collaboratively and contributes to a positive team culture
  • Communicates clearly with both technical staff and clients
  • Is comfortable engaging vendor support and researching solutions when needed

  This role will play an important part in shaping the future of service delivery.

  Work Environment

  This is an onsite role based in our Cleveland office and/or our Warren office. While most work is performed from the office, occasional travel to client locations will be required.

  Benefits

  • Medical, Dental, and Vision insurance
  • 401k plan
  • Mileage reimbursement for travel to customer sites