Senior Systems Engineer

ContinuServe Talent Acquisition & Organizational Development Services; San Jose (CA); On-site; USD 120,000 - 140,000; Full time

Job summary

ContinuServe is seeking a Senior Systems Engineer to oversee day-to-day technology infrastructure at client sites and via remote support. You will manage networks, servers, storage, and virtualization while partnering with managers and engineers to meet service commitments.

The role requires 5+ years in IT, strong AD/Exchange/O365 skills, and experience with firewalls, virtualization, backups, and cloud services. On-site work and direct client interaction are expected.

Qualifications

• 5+ years of experience administering Windows-based networks and servers.
• Strong experience with Active Directory, Exchange, Office 365 administration, and Windows security.
• Hands-on experience with firewalls, switches and wireless access points (Cisco Meraki, HP, Dell SonicWALL, Fortinet).
• Hands-on experience with heavily virtualized environments (VMware, Hyper-V).
• Hands-on experience with on-premises and cloud-based backup solutions (Axcient, Barracuda, Datto, Dell Druva), cloud-based email systems (O365, Intermedia, GoDaddy, G-Suite).
• Hands-on experience with Email Security Solutions (Proofpoint, Barracuda).
• Hands-on experience with cloud managed EDR and XDR solutions (SentinelOne, TrendMicro).
• Hands-on experience with ticket systems and RMM tools (ConnectWise, Barracuda, N-Able).
• Hands-on experience with the cloud VoIP solutions (Intermedia, RingCentral, 8x8).
• Self-motivated and able to work with limited supervision, and excellent time management.

Responsibilities

• Provide day to day support of client networks, servers, storage, and overall infrastructure.
• Maintain our clients' IT infrastructure both remotely and at customer site(s) when needed.
• Help architect and implement a wide range of IT projects such as high-availability, virtualization, and cloud services.
• Be the escalation path for issues that desktop engineers or helpdesk staff are not able to resolve.
• Work closely with Managers, Service Coordinators, and other Engineers to meet customer service-level commitments, and provide world-class customer service.
• Troubleshoot and resolve network and system issues, remote or on premise as needed.
• Positively and professionally represent the face of the company with our clients.

Skills

Windows administration

Active Directory

Exchange/Office 365

Networking (firewalls, switches)

VMware/Hyper-V

Cloud backup solutions

Email security solutions

EDR/XDR technologies

RMM/ticketing tools

Customer service

Education

AS/BS in information systems or related field

Tools

VMware

Hyper-V

Backup solutions: Axcient/Barracuda/Datto/Dell Druva

Office 365 / GoDaddy / Intermedia / G-Suite email

Proofpoint/Barracuda email security

EDR/XDR: SentinelOne/TrendMicro

ConnectWise / N-Able ticketing & RMM

Cloud VoIP: Intermedia / RingCentral / 8x8

Job description

ContinuServe is a tech-enabled outsourcing firm that partners with clients to provide finance, accounting, human resources, and technology services. We have deep category knowledge and deliver personalized service to help businesses impact their bottom line daily. We provide strategies that streamline and strengthen operations in today’s fast-paced environment.

We Are Built for the Pace of Possibility.

Our MSP team specializes in providing IT Services, IT Support on premise or remote, COLO support, IT consulting, Cloud hosting, and cloud services. Our team is comprised of experts in infrastructure, applications, business processing, and project management. Our clients include high-tech start-ups, small to mid-sized companies, large enterprises, and local branches of well-known global titans.

Within our MSP division, you'll work in an environment that fosters and rewards creativity and ingenuity. We're looking for bright and energetic people to complement our growing and dynamic team. This is a great opportunity to be exposed to the latest technologies and solutions from numerous enterprise perspectives, and not just be cubby-holed at a single employer.

The Position:

The Senior Systems Engineer will be responsible for overseeing day-to-day technology infrastructure at client sites and via remote support to support a wide array of customers and their operational and technology needs.

Responsibilities:

• Provide day to day support of client networks, servers, storage, and overall infrastructure
• Maintain our clients' IT infrastructure both remotely and at customer site(s) when needed
• Help architect and implement a wide range of IT projects such as high-availability, virtualization, and cloud services
• Be the escalation path for issues that desktop engineers or helpdesk staff are not able to resolve
• Work closely with Managers, Service Coordinators, and other Engineers to meet customer service-level commitments, and provide world-class customer service
• Troubleshoot and resolve network and system issues, remote or on premise as needed
• Positively and professionally represent the face of the company with our clients

Qualifications (Knowledge, Skills, and Abilities)

• 5+ years of experience with administering, configuring, optimizing, and maintaining Windows-based networks and servers
• Strong experience with Active Directory, Exchange, Office 365 administration, and Windows security
• Hands-on experience with firewalls, switches and wireless access points (Cisco Meraki, HP, Dell SonicWALL, Fortinet).
• Hands-on experience with heavily virtualized environments (VMware, Hyper-V)
• Hands-on experience with physical servers (HP, Dell)
• Hands-on experience with on-premises and cloud-based backup solutions (Axcient, Barracuda, Datto, Dell Druva), cloud-based email systems (O365, Intermedia, GoDaddy, G-Suite)
• Hands-on experience with Email Security Solutions (Proofpoint, Barracuda)
• Hands-on experience with cloud managed EDR and XDR solutions (SentinelOne, TrendMicro)
• Hands-on experience with ticket systems and RMM tools (ConnectWise, Barracuda, N-Able)
• Hands-on experience with the cloud VoIP solutions (intermedia, RingCentral, 8x8)
• Self-motivated and able to work with limited supervision, and excellent time management
• Strong communication and customer service skills
• CCNA or equivalent network experience is desired
• MSCE or equivalent server experience is desired
• Technical Certifications a definite plus

Experience:

• A.S. or B.S. in information systems or related field is preferred
• 5+ years’ experience working in information technology is required

Why Join Us

• Be part of a high-impact team with a 25-year track record
• Work alongside experienced professionals passionate about delivering measurable results

Physical demands:

This position requires daily use of fingers, talking, sitting, listening, and vision. Equipment used includes, but is not limited to: computers and keyboards, calculators, writing utensils, paper, and telephones. Employee may be asked to lift up to 50 pounds.

Job Type: Full-time

Pay: $120,000.00 - $140,000.00 per year