Senior Systems Engineer – MSP Projects & Escalations

Bowman Williams; Rockville (MD); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Unlimited PTO

Hybrid schedule

One office day per week

Team events

Job summary

Bowman Williams is seeking a Senior Systems Engineer to join its MSP projects and escalations team in the DC Metro area. The role focuses on hands-on implementations, cloud migrations, and Tier 3 escalations across Microsoft 365, Azure, and on-prem environments.

You will lead project delivery, coordinate with clients and vendors, and provide senior technical guidance while working a hybrid schedule with one in-office day per week and local WFH flexibility.

Qualifications

• 5+ years of MSP engineering experience.
• Strong Microsoft 365, Entra ID, Intune, and Azure skills.
• Windows Server and Active Directory administration experience.
• Experience with firewalls, networks, and cloud migrations.
• Tier 3 troubleshooting and client escalation experience.

Responsibilities

• Lead hands-on technical implementations and infrastructure projects.
• Execute Microsoft 365 and Azure cloud migrations.
• Implement and support Entra ID, Intune, Active Directory, and Windows Server.
• Serve as a senior escalation point for complex issues.
• Coordinate with engineers, vendors, and client stakeholders throughout delivery.
• Maintain accurate technical documentation and client environments.
• Support cybersecurity topics and security best practices.

Skills

MSP experience

Microsoft 365

Azure

Intune

Entra ID

Active Directory

Windows Server

Firewall / Networking

Tier 3 support

Documentation

Vendor coordination

Tools

ConnectWise

Job description

Senior Systems Engineer – MSP Projects & Escalations

• Compensation: $90,000–$110,000 base
• Schedule: Local WFH / Hybrid – Tuesdays in office; remaining time remote or onsite with clients
• Employment: Full-Time, Direct Hire

Overview

A well-established Managed Service Provider serving SMB clients throughout the DC Metro area is seeking a Senior Systems Engineer to join its growing engineering team. This is a senior-level, client-facing position focused primarily on hands-on project implementations, cloud migrations, and Tier 3 escalations.

The ideal candidate is a seasoned MSP engineer who can independently implement infrastructure projects across Microsoft cloud, servers, networking, and security while also serving as a senior escalation resource. This position is focused on executing projects rather than selling or scoping them.

Responsibilities

• Lead hands-on technical implementations and infrastructure projects.
• Execute Microsoft 365 and Azure cloud migrations.
• Implement and support Entra ID, Intune, Active Directory, and Windows Server environments.
• Serve as a senior escalation point for complex technical issues.
• Troubleshoot advanced Microsoft 365, Azure, server, networking, firewall, and cybersecurity issues.
• Perform root-cause analysis and implement long-term resolutions.
• Lead technical projects from planning through implementation and completion.
• Coordinate with internal engineers, vendors, carriers, and client stakeholders throughout project delivery.
• Perform onsite infrastructure, network, and security assessments.
• Lead technical onboarding activities for new MSP clients.
• Identify infrastructure risks, deficiencies, and opportunities for improvement.
• Maintain accurate technical documentation and standardized client environments.
• Conduct Microsoft 365 security assessments and assist with improving Microsoft Secure Score.
• Implement security best practices and remediation initiatives.
• Assist with cybersecurity incident response when required.
• Support client compliance initiatives involving frameworks such as HIPAA, CMMC, SOC 2, NIST, and CJIS.
• Communicate technical recommendations, project status, and expectations directly with clients.

Technical Qualifications

• 5+ years of engineering experience within an MSP environment.
• Strong experience with Microsoft 365, Entra ID, Intune, and Azure.
• Strong Windows Server and Active Directory administration experience.
• Experience administering and troubleshooting firewalls and network infrastructure.
• Experience supporting multiple client environments simultaneously.
• Strong Tier 3 troubleshooting and escalation experience.
• Experience implementing cloud migrations and infrastructure modernization projects.
• Strong understanding of cybersecurity best practices.
• ConnectWise experience is a plus but not required.

Client-Facing Requirements

• Comfortable working directly with clients onsite throughout the DMV.
• Strong written and verbal communication skills.
• Ability to explain technical issues and recommendations to non-technical stakeholders.
• Professional and polished client-facing presence.
• Able to work autonomously while still collaborating closely with the engineering team.
• Ability to manage multiple client environments and priorities simultaneously.
• Valid driver's license and ability to travel to client locations throughout the DMV.
• Health, dental, and vision insurance
• 401(k) with 3% company match
• Unlimited PTO
• Local work-from-home flexibility
• Only one scheduled office day per week
• Team outings and company events
• Exposure to advanced Microsoft cloud, infrastructure, security, and compliance projects