Senior Systems Infrastructure Operations Lead

Travel-Leisure-Co; Orlando (FL); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking a Manager, Systems Infrastructure Operations to lead enterprise Windows, Linux, AD, DDI, PKI, and VMware operations.

You will be accountable for uptime, incident response, and adherence to standards, while driving automation and improvements across a hybrid team including MSP partners. You will collaborate with Engineering, Security, Network, and PM teams to align operations with business goals and budget constraints.

Qualifications

• Minimum of 12 years of experience in IT infrastructure operations, engineering, or administration in a mid-size to large environment.
• Experience leading a hybrid team (full-time staff and MSP) in a 24x7 operations environment.
• Strong knowledge of ITIL-aligned incident, problem, and change management processes.

Responsibilities

• Lead day-to-day operations for Windows, Linux, Active Directory, DDI, PKI, and VMware.
• Own automation initiatives to reduce manual work and improve consistency.
• Manage capacity planning, budget stewardship, and vendor relationships including MSPs.
• Serve as incident command for P1/P2 incidents and drive post-incident reviews.
• Partner with engineering and architecture to ensure operational execution aligns with standards.

Skills

Hybrid team leadership

Automation and scripting

Incident command

Capacity planning

Budget stewardship

Vendor management

Communication skills

Cross-functional collaboration

Mentoring

Strategic planning

Education

Bachelor's degree in Computer Science/IT/Info Systems/Engineering

ITIL 4 Foundation or higher

Microsoft Windows Server / Active Directory credentials

Tools

VMware ESXi / vSphere

ServiceNow

PowerShell

Python

Bash

Terraform

Ansible

Windows Server

Linux

Job description

Travel + Leisure Co. is seeking a Manager, Systems Infrastructure Operations to lead enterprise Windows, Linux, AD, DDI, PKI, and VMware operations.

You will be accountable for uptime, incident response, and adherence to standards, while driving automation and improvements across a hybrid team including MSP partners. You will collaborate with Engineering, Security, Network, and PM teams to align operations with business goals and budget constraints.