IT Operations Manager: Cloud & Network Lead

Strategic Communications; Louisville (KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Disability Insurance

401k Plan

Paid Vacation Days

Paid Sick Days

Paid Holidays

Dog-friendly office

Wellness incentives

Referral bonuses

Job summary

Strategic Communications in Louisville, KY, invites an IT Operations Manager to lead our IT team and ensure system integrity in a fast-growing IT services company. You will own server, network, and cloud projects, supervise admins, and drive maintenance with minimal downtime.

The role requires 5+ years in IT, strong leadership, and expertise across Windows/Linux, AWS/Azure, and security best practices. Onsite with optional hybrid schedule, travel 10-15%.

Qualifications

• 5+ years IT experience with at least 2 years in system administration.
• Bachelor's degree in Computer Science, Information Technology, or related field preferred but not required.
• Manufacturer certifications preferred: AWS, Cisco, Dell-EMC, Microsoft, VMWare, Veeam, CISSP, Dynatrace, Palo Alto.

Responsibilities

• Project Ownership: lead server, network, and cloud infrastructure projects.
• Daily Admin Management: supervise system admins to keep operations on track.
• SOP Development: create and enforce SOPs for upgrades, migrations, and maintenance.
• Risk & Compliance: final sign-off on risk assessments and IT CAB approvals.
• Corporate Change Management: manage discovery phase and escalations during failures.
• Maintenance Leadership: lead after-hours changes to minimize downtime.
• Technical Check-ins: weekly meetings with admins to unblock projects.
• Helpdesk Escalation: primary contact for escalations and task delegation.
• Technical Trainer: ensure staff have skills to maintain and optimize infrastructure.

Skills

Project management

Leadership

SLA management

SOP development

Risk & Compliance

Change management

Helpdesk leadership

Communication

Team collaboration

Scripting: PowerShell/Python

Networking basics

Security fundamentals

Education

Bachelor's degree in Computer Science / IT

AWS Certification

Cisco Certification

Dell-EMC Certification

Microsoft Certification

VMWare Certification

CISSP Certification

Dynatrace Certification

Palo Alto Certification

Tools

AWS

Microsoft Azure

VMWare

Hyper-V

Cisco UCM/Unity/Expressway

Office 365 / O365

Active Directory

Job description

Strategic Communications in Louisville, KY, invites an IT Operations Manager to lead our IT team and ensure system integrity in a fast-growing IT services company. You will own server, network, and cloud projects, supervise admins, and drive maintenance with minimal downtime.

The role requires 5+ years in IT, strong leadership, and expertise across Windows/Linux, AWS/Azure, and security best practices. Onsite with optional hybrid schedule, travel 10-15%.