Senior Systems Engineer II - Remote Production Support

Syms Strategic Group, LLC; Jackson (WY); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a Senior Systems Engineer to provide production support for cloud-based systems in a remote role. The position supports VA operations with on-call readiness and strong emphasis on security compliance.

Required 8+ years in systems engineering, proficiency with AWS/Azure, Linux/Windows, scripting, and IaC. Must have U.S. citizenship and ability to obtain Public Trust clearance.

Qualifications

• 8+ years of experience in systems engineering or related field, production environments.
• 3+ years of experience with SQL query and monitoring.
• Bachelor’s degree in Computer Science, IT, Systems Engineering, or related field.

Responsibilities

• Provide 24/7 operational support for complex cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices for data and situation analysis.
• Diagnose outages, document issues, and develop workarounds.
• Document problems in logging and discrepancy reporting tools.
• Collaborate with customers on day-to-day activities.
• Respond to hardware/software issues and escalate as needed.
• Communicate status to users and senior management.
• Perform maintenance/installation of computing infrastructure.
• Drive continuous improvement in IT systems and procedures.
• Maintain inventory of system assets.
• Ensure VA security standards and policies are followed.
• Provide documentation and training as assigned.

Skills

AWS Cloud

Azure Cloud

Linux

Windows

Python

Bash

PowerShell

Ansible

Puppet

CI/CD

Git

CloudFormation

CloudWatch

Networking

Security compliance

SQL Server

Oracle

Backup recovery

Education

Bachelor's degree in Computer Science, IT, or related field

Tools

GitHub Actions

CodeBuild/CodeDeploy

Terraform

Job description

Syms Strategic Group, LLC is seeking a Senior Systems Engineer to provide production support for cloud-based systems in a remote role. The position supports VA operations with on-call readiness and strong emphasis on security compliance.

Required 8+ years in systems engineering, proficiency with AWS/Azure, Linux/Windows, scripting, and IaC. Must have U.S. citizenship and ability to obtain Public Trust clearance.