Senior Systems Analyst - Managed Service Provider Lead

Con Edison Co.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Con Edison Co. seeks a Senior Systems Analyst, MSP Lead to oversee day-to-day End User Computing Services delivered by our MSP and ensure high-quality onsite IT support across company locations.

You will manage service performance, resolve escalations, collaborate with internal teams and vendor resources, drive process improvements and technology rollouts, and conduct routine field visits in the Northern Region (Bronx, Westchester, O&R) to validate service quality.

Job description

The Senior Systems Analyst, Managed Service Provider (MSP) Lead, oversees daytoday End User Computing Services operations delivered by a managed service provider, ensuring consistent, highquality onsite IT support. This role manages service performance, resolves escalations, and partners with internal teams and vendor resources to maintain reliable enduser support. The position also supports process improvements, technology rollouts, and conducts routine field visits across company locations to validate service quality and operational effectiveness.

Field visits are primarily based in the Northern Region, which includes company sites in Bronx, Westchester, and Orange and Rockland County (O&R).

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.