Senior Systems Analyst - Managed Service Provider Lead

Consolidated Edison, Inc.; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Consolidated Edison, Inc. is seeking a Senior Systems Analyst, MSP Lead to oversee day-to-day End User Computing Services provided by our managed service partner.

You will ensure consistent, high-quality onsite IT support, manage performance, resolve escalations, and coordinate with internal teams and vendor resources to sustain reliable end-user support across company locations. Field visits are primarily in the Northern Region, covering Bronx, Westchester, and Orange and Rockland County sites,

Responsibilities

• Oversee day-to-day End User Computing Services operations delivered by the MSP.
• Manage service performance, resolve escalations, and coordinate field visits with internal teams and MSP resources.

Job description

The Senior Systems Analyst, Managed Service Provider (MSP) Lead, oversees daytoday End User Computing Services operations delivered by a managed service provider, ensuring consistent, highquality onsite IT support. This role manages service performance, resolves escalations, and partners with internal teams and vendor resources to maintain reliable enduser support. The position also supports process improvements, technology rollouts, and conducts routine field visits across company locations to validate service quality and operational effectiveness.

Field visits are primarily based in the Northern Region, which includes company sites in Bronx, Westchester, and Orange and Rockland County (O&R).

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.