Senior Systems Analyst - Managed Service Provider Lead

Consolidated Edison Company of New York, Inc.; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

Con Edison is seeking a Senior Systems Analyst, MSP Lead, to oversee daily End User Computing Services delivered by our managed service provider, ensuring high-quality onsite IT support across company locations.

You will monitor provider performance, drive process improvements, support technology rollouts, and conduct routine field visits in the Northern Region (Bronx, Westchester, and O&R) to verify service quality and operational effectiveness.

Responsibilities

• Oversee MSP-delivered End User Computing services and onsite support across company sites.
• Manage service performance, resolve escalations, and coordinate with internal teams and vendor resources.

Job description

The Senior Systems Analyst, Managed Service Provider (MSP) Lead, oversees daytoday End User Computing Services operations delivered by a managed service provider, ensuring consistent, highquality onsite IT support. This role manages service performance, resolves escalations, and partners with internal teams and vendor resources to maintain reliable enduser support. The position also supports process improvements, technology rollouts, and conducts routine field visits across company locations to validate service quality and operational effectiveness.

Field visits are primarily based in the Northern Region, which includes company sites in Bronx, Westchester, and Orange and Rockland County (O&R).

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.