MSP Senior Systems Analyst: Onsite End-User IT Support Lead

Consolidated Edison, Inc.; New York (NY); Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

Consolidated Edison, Inc. is seeking a Senior Systems Analyst, MSP Lead to oversee day-to-day End User Computing Services provided by our managed service partner.

You will ensure consistent, high-quality onsite IT support, manage performance, resolve escalations, and coordinate with internal teams and vendor resources to sustain reliable end-user support across company locations. Field visits are primarily in the Northern Region, covering Bronx, Westchester, and Orange and Rockland County sites,

Responsabilités

• Oversee day-to-day End User Computing Services operations delivered by the MSP.
• Manage service performance, resolve escalations, and coordinate field visits with internal teams and MSP resources.

Description du poste

Consolidated Edison, Inc. is seeking a Senior Systems Analyst, MSP Lead to oversee day-to-day End User Computing Services provided by our managed service partner.

You will ensure consistent, high-quality onsite IT support, manage performance, resolve escalations, and coordinate with internal teams and vendor resources to sustain reliable end-user support across company locations. Field visits are primarily in the Northern Region, covering Bronx, Westchester, and Orange and Rockland County sites,