MSP Lead, End-User IT & Field Support (Senior Analyst)

Con Edison Co.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Con Edison Co. seeks a Senior Systems Analyst, MSP Lead to oversee day-to-day End User Computing Services delivered by our MSP and ensure high-quality onsite IT support across company locations.

You will manage service performance, resolve escalations, collaborate with internal teams and vendor resources, drive process improvements and technology rollouts, and conduct routine field visits in the Northern Region (Bronx, Westchester, O&R) to validate service quality.

Job description

Con Edison Co. seeks a Senior Systems Analyst, MSP Lead to oversee day-to-day End User Computing Services delivered by our MSP and ensure high-quality onsite IT support across company locations.

You will manage service performance, resolve escalations, collaborate with internal teams and vendor resources, drive process improvements and technology rollouts, and conduct routine field visits in the Northern Region (Bronx, Westchester, O&R) to validate service quality.