MSP Lead: Onsite End-User IT & Field Services

Con Edison; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

Con Edison is seeking a Senior Systems Analyst, MSP Lead, to oversee daily End User Computing Services delivered by our managed service provider, ensuring high-quality onsite IT support across company locations.

You will monitor provider performance, drive process improvements, support technology rollouts, and conduct routine field visits in the Northern Region (Bronx, Westchester, and O&R) to verify service quality and operational effectiveness.

Responsibilities

• Oversee MSP-delivered End User Computing services and onsite support across company sites.
• Manage service performance, resolve escalations, and coordinate with internal teams and vendor resources.

Job description

Con Edison is seeking a Senior Systems Analyst, MSP Lead, to oversee daily End User Computing Services delivered by our managed service provider, ensuring high-quality onsite IT support across company locations.

You will monitor provider performance, drive process improvements, support technology rollouts, and conduct routine field visits in the Northern Region (Bronx, Westchester, and O&R) to verify service quality and operational effectiveness.