Senior Systems Analyst: Documentation & Training Architect

Knowledge Builders Inc

Latham (NY)

Presencial

USD 90.000 - 130.000

Jornada completa

hace 30 horas

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Descripción de la vacante

Knowledge Builders Inc. is seeking a seasoned technical writer to support NYMatters, CRB Modernization; Application Modernization Program.

The role focuses on building training environments and developing documentation for multiple technology needs, collaborating with subject matter experts, developers, training staff, and end users. You will create user guides, test scripts, training materials, and procedures, updating them as applications evolve and processes change to ensure clarity and

Formación

84 months of experience authoring technical and business process documentation including user guides, training manuals, processes, policies and procedures.
36 months of experience creating user-facing documentation, instructions and training materials for Enterprise applications that serve multiple groups with user bases of over 1,000 users in the public or private sector.
36 months of experience working with technical staff and stakeholders at all levels to define, model, document and analyze business and technical processes.
36 months of experience preparing testing materials including test plans, scenarios and scripts, and test execution tracking and reporting.
12 months of experience writing effective AI prompts in support of document analysis, drafting, or other BA tasks.
12 months experience building reports using Oracle Analytics tools like OBIEE or Oracle BI Publisher.
12 months experience producing user-facing documents that strictly adhere to WCAG 2.2 Level AA compliance and institutional accessibility benchmarks.
12 months of experience creating instructional videos using UPK or other tools.
12 months of experience preparing procurement documents such as RFP.
12 months of experience working with Public sector.

Responsabilidades

Create technical documentation, including but not limited to training materials, test scripts, user guides, correspondence to end users, functional descriptions, application glossaries, guidelines for end users, reports, policies and standard operating procedures, and presentations.
As applications development process proceeds, written materials need to be updated with the changes in the application and its processes and changes in the business processes.
Document business work processes, use cases and scenarios to support applications requirements and design.
Assist with developing statements of work and procurement documents.