Enterprise Systems Documentation Specialist

i-Link Solutions; Latham (NY); On-site; USD 100,000 - 160,000; Full time

Job summary

i-Link Solutions, on behalf of the State of NY Office of the Attorney General, seeks a Systems Analyst – Expert to develop comprehensive technical documentation, user guides, and training materials for enterprise applications serving large user bases.

The role requires close collaboration with technical staff and stakeholders to model business processes, write test plans, and ensure accessibility per WCAG 2.2 AA. Experience with Oracle Analytics and procurement workflows is expected.

Qualifications

• 84 months of experience authoring technical and business process documentation including user guides, training manuals, processes, policies and procedures.
• 36 months of experience creating user-facing documentation for enterprise applications serving 1,000+ users.
• 36 months of experience working with technical staff and stakeholders to model, document and analyze processes.
• 36 months of experience preparing testing materials including test plans, scenarios and scripts and tracking/reporting results.
• 12 months of experience writing effective AI prompts for document analysis and BA tasks.
• 12 months experience building reports using Oracle Analytics tools like OBIEE/BI Publisher.
• 12 months experience producing user-facing documents that meet WCAG 2.2 AA accessibility standards.
• 12 months experience creating instructional videos using UPK or similar tools.
• 12 months experience preparing procurement documents such as RFPs.
• 12 months experience working with the public sector for similar initiatives.

Responsibilities

• Create technical documentation including training materials, user guides and operating procedures.
• Update documentation as applications and processes change.
• Document business processes, use cases and scenarios to support requirements and design.
• Assist with developing statements of work and procurement documents.

Skills

Documentation

User manuals & training materials

Business process analysis

Test materials & scripts

AI prompts writing

Oracle Analytics/OBIEE

WCAG 2.2 AA compliance

Instructional videos (UPK)

Procurement documents (RFP)

Public sector experience

Education

Bachelor's degree in CS / CIS / IS

Tools

Oracle Analytics OBIEE

BI Publisher

UPK

Job description

i-Link Solutions, on behalf of the State of NY Office of the Attorney General, seeks a Systems Analyst – Expert to develop comprehensive technical documentation, user guides, and training materials for enterprise applications serving large user bases.

The role requires close collaboration with technical staff and stakeholders to model business processes, write test plans, and ensure accessibility per WCAG 2.2 AA. Experience with Oracle Analytics and procurement workflows is expected.