Senior System Technician: Fiber & CMTS Lead

Wide Open West; Augusta (GA); On-site; USD 40,000 - 66,000; Full time

Job summary

Wide Open West is seeking a Broadband Network Technician capable of installing, testing, maintaining, and repairing signal processing equipment and fiber from the head-end to customer premises. The role requires safe operation, independent work, and strong problem-solving skills in a field environment.

The team performs FCC tests, safety audits, and on-call duties while upholding WOW standards. A valid driver’s license and DOT certification are required, with physical ability for field tasks and

Qualifications

• Able to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including signal level meter (SLM) and other tools
• Able to maintain records, logs, and reports
• Must have a valid driver's license and good driving record
• Must have a valid DOT certification, depending on state laws
• Position requires a high school diploma or equivalent; basic electronics knowledge and HFC network familiarity required
• Two to four years of experience and related associate's degree (or equivalent) is preferred

Responsibilities

• Set-up, testing, maintenance and repair of all fiber leading into the Headend
• Installation, set-up, testing, maintenance and repair of CMTS
• Perform FCC tests for system proof-of-performance
• Analyze system performance reports and direct preventive/remedial actions
• Assist in planning and evaluating Broadband Network Technicians
• Participate in on-call rotation
• Identify and report noncompliance (FCC, NESC, OSHA, WOW standards)
• Provide superior customer service
• Maintain safety and WOW quality standards
• Represent WOW professionally to customers and partners

Skills

Technical communication

Independent worker

Measurement

Test equipment

Record keeping

Driver's license

DOT certification

Education

High school diploma or equivalent

Associate's degree or training

Tools

SLM

Leakage detector

VOM

Sweep receiver

Underground locator

Job description

Wide Open West is seeking a Broadband Network Technician capable of installing, testing, maintaining, and repairing signal processing equipment and fiber from the head-end to customer premises. The role requires safe operation, independent work, and strong problem-solving skills in a field environment.

The team performs FCC tests, safety audits, and on-call duties while upholding WOW standards. A valid driver’s license and DOT certification are required, with physical ability for field tasks and