System Technician- Lead

Wide Open West; Augusta (GA); On-site; USD 40,000 - 66,000; Full time

Job summary

Wide Open West is seeking a Broadband Network Technician capable of installing, testing, maintaining, and repairing signal processing equipment and fiber from the head-end to customer premises. The role requires safe operation, independent work, and strong problem-solving skills in a field environment.

The team performs FCC tests, safety audits, and on-call duties while upholding WOW standards. A valid driver’s license and DOT certification are required, with physical ability for field tasks and

Qualifications

• Able to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including signal level meter (SLM) and other tools
• Able to maintain records, logs, and reports
• Must have a valid driver's license and good driving record
• Must have a valid DOT certification, depending on state laws
• Position requires a high school diploma or equivalent; basic electronics knowledge and HFC network familiarity required
• Two to four years of experience and related associate's degree (or equivalent) is preferred

Responsibilities

• Set-up, testing, maintenance and repair of all fiber leading into the Headend
• Installation, set-up, testing, maintenance and repair of CMTS
• Perform FCC tests for system proof-of-performance
• Analyze system performance reports and direct preventive/remedial actions
• Assist in planning and evaluating Broadband Network Technicians
• Participate in on-call rotation
• Identify and report noncompliance (FCC, NESC, OSHA, WOW standards)
• Provide superior customer service
• Maintain safety and WOW quality standards
• Represent WOW professionally to customers and partners

Skills

Technical communication

Independent worker

Measurement

Test equipment

Record keeping

Driver's license

DOT certification

Education

High school diploma or equivalent

Associate's degree or training

Tools

SLM

Leakage detector

VOM

Sweep receiver

Underground locator

Job description

Summary:

Install, set-up, test, maintain, service and repair signal processing equipment, fibers and cables from the head-end to the customer premise.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

• Perform all tasks and responsibilities in a safe and efficient manner
• Set-up, testing, maintenance and repair of all fiber leading into the Headend
• Installation, set-up, testing, maintenance and repair of Cable Modem Termination System (CMTS)
• Perform FCC tests for system proof-of-performance
• Perform QC and Safety Audits
• Analyze system performance reports, direct preventive and remedial activities where indicated
• Assist in the planning, direction, training and evaluation of Broadband Network Technicians
• Participate in an on-call rotation
• Identify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards)
• Assure system security by following company procedures
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
• Provide superior customer service
• Complete all tasks to WOW! quality standards
• Represent WOW! in a competent and professional manner to all customers, associates, and outside organizations
• Maintain professional appearance and behavior at all times
• Maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Other duties as assigned, which may include cross functional assignments

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locator and TDRAble to prioritize and organize assignments and responsibilities
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time-critical issues
• Able to read street maps and system design prints
• Able to work flexible hours as required including evenings, weekends and on-call shifts
• Must have a valid driver's license and good driving record
• Must have a valid DOT certification, depending on state laws.

Education/Experience:

Position requires a high school diploma or equivalent. Basic knowledge of electronics and working knowledge of the operation of an HFC network are required. Two to four years of experience and related associate's degree (or equivalent in training and experience) is preferred.

Computer Skills:

Basic computer skills are required including internet and email

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work while standing most of the time
• Ability to walk or work over all types of terrain, in all types of weather
• Ability to carry tools and equipment including gaffs, ladders, tool belts
• Ability to work in tight spaces while bending, twisting and reaching
• Ability to climb poles using gaffs hooks and climbing belts
• Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)
• Ability to differentiate between different sizes and colors of wires
• Ability to perform work in elevated places (i.e., roofs and utility poles)
• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
• Ability to work with small components
• Ability to use close vision, peripheral vision and adjust focus
• Ability to work in poorly vented areas such as attics, in extreme temperatures
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
• Ability to lift up to 90 pounds
• Physically able to work computer equipment and test equipment
• Ability to work in environments that may have dust, dirt, noise, insects and cleaning solutions
• Ability to work safely near power lines and electrical equipment
• Ability to drive Company vehicles in a safe manner

Equal Opportunity Employer

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran