System Technician- Lead

WOW!; Augusta (GA); On-site; USD 30,000 - 47,000; Full time

Job summary

WOW! is seeking a Broadband Network Technician to install, test, and maintain fiber networks from the headend to customer premises. You will perform FCC tests, QA audits, and on-call support while ensuring safety and compliance.

The role requires basic electronics knowledge, a high school diploma, 2–4 years of related experience, and a valid driver's license. On-site work with potential overtime and weekend shifts is required.

Qualifications

• High school diploma or equivalent; basic electronics knowledge.
• Two to four years of experience preferred; related training considered.
• Basic computer skills including internet and email.

Responsibilities

• Set up, test, maintain and repair fiber leading into the headend.
• Install and test Cable Modem Termination System (CMTS).
• Perform FCC tests for system proof-of-performance.
• Conduct QC and safety audits.
• Provide superior customer service and professional representation of WOW!.
• Maintain accurate records and logs; on-call as required.
• Operate company vehicles and tool inventory per policy.

Skills

Technical communication

Independent work

Test equipment operation

Problem solving

Documentation

Reading prints

Valid driver’s license

DOT certification

On-call flexibility

Customer service

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Signal level meter (SLM)

Leakage detector

Volt ohm meter (VOM)

Sweep receiver

Underground locator

Time-domain reflectometer (TDR)

Job description

Summary:Install, set-up, test, maintain, service and repair signal processing equipment, fibers and cables from the head-end to the customer premise.Duties and Responsibilities:Essential duties and responsibilities include but are not limited to those listed below:Perform all tasks and responsibilities in a safe and efficient mannerSet-up, testing, maintenance and repair of all fiber leading into the HeadendInstallation, set-up, testing, maintenance and repair of Cable Modem Termination System (CMTS)Perform FCC tests for system proof-of-performancePerform QC and Safety AuditsAnalyze system performance reports, direct preventive and remedial activities where indicatedAssist in the planning, direction, training and evaluation of Broadband Network TechniciansParticipate in an on-call rotationIdentify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards)Assure system security by following company proceduresIdentify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)Provide superior customer serviceComplete all tasks to WOW! quality standardsRepresent WOW! in a competent and professional manner to all customers, associates, and outside organizationsMaintain professional appearance and behavior at all timesMaintain excellent attendanceResponsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenanceOther duties as assigned, which may include cross functional assignmentsQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Able to present technical information to a non-technical audienceAble to work independentlyAble to accurately measure distances using tapes and other measuring devicesAble to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locator and TDRAble to prioritize and organize assignments and responsibilitiesAble to accurately maintain records, logs, reports, work orders, etc.Able to operate office equipment, fax, copier, etc.Able to handle escalations and time-critical issuesAble to read street maps and system design printsAble to work flexible hours as required including evenings, weekends and on-call shiftsMust have a valid driver’s license and good driving recordMust have a valid DOT certification, depending on state laws.Education/Experience:Position requires a high school diploma or equivalent. Basic knowledge of electronics and working knowledge of the operation of an HFC network are required. Two to four years of experience and related associate's degree (or equivalent in training and experience) is preferred.Computer Skills:Basic computer skills are required including internet and emailPhysical Demands/Working Conditions:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to work while standing most of the timeAbility to walk or work over all types of terrain, in all types of weatherAbility to carry tools and equipment including gaffs, ladders, tool beltsAbility to work in tight spaces while bending, twisting and reachingAbility to climb poles using gaffs hooks and climbing beltsAbility to carry, climb and operate extension ladder (approx. 28’ & 75lbs)Ability to differentiate between different sizes and colors of wiresAbility to perform work in elevated places (i.e., roofs and utility poles)Ability to use drills, hammers, wrenches, screwdrivers and other hand toolsAbility to work with small componentsAbility to use close vision, peripheral vision and adjust focusAbility to work in poorly vented areas such as attics, in extreme temperaturesAbility to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and graspAbility to lift up to 90 poundsPhysically able to work computer equipment and test equipmentAbility to work in environments that may have dust, dirt, noise, insects and cleaning solutionsAbility to work safely near power lines and electrical equipmentAbility to drive Company vehicles in a safe mannerWOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employerAll qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran