Field System Technician — Hands-On Networking & Growth

Wide Open West; Florida; On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Quarterly bonus

Certification pay increases

Medical insurance

Dental coverage

Vision coverage

401(k) with company match

PTO & holidays

Tuition reimbursement

Employee discounts

Job summary

Wide Open West is seeking a System Technician to keep our network strong and reliable in the field. You will troubleshoot and repair HFC networks, test signal performance, and maintain key equipment, including fiber systems. Expect hands-on work outdoors with a team focused on quality and uptime.

We offer paid training, quarterly bonuses, and growth opportunities, plus benefits like medical/dental/vision, 401(k) match, PTO, holidays, tuition reimbursement, and employee discounts.

Qualifications

• Experience in maintenance, troubleshooting/repairing in HFC networks is highly preferred.
• Ability to explain technical concepts to non-technical customers.
• Comfortable working outdoors and staying active.

Responsibilities

• Troubleshoot and repair HFC networks.
• Test and optimize signal performance.
• Maintain network equipment and power supplies.
• Perform fiber splicing and activation.
• Handle outages and support restoration.
• Conduct preventative maintenance and system balancing.
• Identify signal leakage and ensure compliance.
• Support network expansion and serviceability.
• Deliver excellent customer service while representing WOW!

Skills

HFC maintenance

Troubleshooting

Fieldwork outdoors

Customer communication

Valid driver's license

Job description

Wide Open West is seeking a System Technician to keep our network strong and reliable in the field. You will troubleshoot and repair HFC networks, test signal performance, and maintain key equipment, including fiber systems. Expect hands-on work outdoors with a team focused on quality and uptime.

We offer paid training, quarterly bonuses, and growth opportunities, plus benefits like medical/dental/vision, 401(k) match, PTO, holidays, tuition reimbursement, and employee discounts.