ServiceNow Administrator

Polarits; Erie (Erie County); On-site; USD 85,000 - 115,000; Full time

Job summary

Polarits is seeking a ServiceNow Administrator to join our Erie, PA onsite team for a 12‑month engagement. The role focuses on ITOM, ITAM, and CMDB, with a strong emphasis on governance, security, and scale across enterprise services.

You will implement Discovery, Service Mapping, and Event Management, maintain CMDB data integrity, and build integrations with AD, SCCM, AWS, Azure using REST/SOAP. Collaboration with business units is essential.

Qualifications

• 3–5 years of ServiceNow administration and development in a large enterprise.
• Expertise with ITOM, ITAM, and CMDB design and governance.
• Experience building integrations with Active Directory, SCCM, AWS, Azure.
• Strong JavaScript/Glide Script skills and scripting in PowerShell, Python, or Shell.
• Knowledge of Flow Designer, Integration Hub, and CI/CD tools.
• Ability to align solutions with business goals.

Responsibilities

• Administer, configure, and enhance ServiceNow for ITOM, ITAM, and CMDB.
• Lead implementations for Discovery, Service Mapping, and Event Management.
• Maintain CMDB data integrity via reconciliation and CSDM.
• Design workflows and automations to optimize performance.
• Develop integrations with AD, SCCM, AWS, Azure using REST/SOAP APIs.
• Collaborate with partners on roadmaps and governance.
• Support platform governance, changes, upgrades, and health monitoring.
• Support Asset and Configuration Management aligned with ITIL.
• Design solutions balancing functionality, cost, and sustainability.
• Ensure RBAC and security standards compliance.
• Document configurations and processes.
• Contribute to Agile delivery and deployment activities.

Skills

ServiceNow ITOM

IT Asset Management

CMDB architecture

Discovery

Service Mapping

Event Management

JavaScript

Glide Script

PowerShell

Python

Shell

AWS

Azure

VMware

Windows

Linux

Flow Designer

Integration Hub

REST

SOAP

RBAC

Security

Documentation

Agile

ITIL

Education

Bachelor’s degree in IT/CS

Tools

Active Directory

SCCM

AWS

Azure

Integration Hub

Git

Jenkins

Azure DevOps

REST

SOAP

Job description

ServiceNow Administrator

Location: Erie, PA
Mode of work: Onsite role
Duration: 12 months

As a Professional ServiceNow Administrator, you’ll play a key role in developing, configuring, and managing our ServiceNow platform. You’ll focus on advancing IT Operations Management (ITOM), IT Asset Management (ITAM), and the Configuration Management Database (CMDB), ensuring our platform delivers value across the enterprise. This position partners closely with business and technology teams to build scalable, reliable, and secure ServiceNow solutions.

Key Responsibilities

• Administer, configure, and enhance the ServiceNow platform to support ITOM, ITAM, and CMDB capabilities.
• Lead implementations and improvements for Discovery, Service Mapping, and Event Management, ensuring visibility across our technology ecosystem.
• Maintain and improve CMDB data integrity through reconciliation, normalization, and adherence to the Common Service Data Model (CSDM).
• Design and develop applications, workflows, and automations that optimize platform performance and user experience.
• Develop and maintain integrations with enterprise systems such as Active Directory, SCCM, AWS, Azure, and monitoring platforms using REST/SOAP APIs and Integration Hub.
• Collaborate with business partners to define strategies, roadmaps, and platform improvements that align with enterprise goals.
• Participate in platform governance, including change management, upgrade planning, and instance health monitoring.
• Support governance and maturity of the Asset and Configuration Management practices, aligned with ITIL and Enterprise Technology standards.
• Partner with IT and business stakeholders to design solutions that balance functionality, cost, and long-term sustainability.
• Ensure system security through effective role-based access controls (RBAC) and compliance with Erie’s security standards.
• Document configurations, solutions, and operational processes to promote sustainability and knowledge sharing.
• Contribute to an Agile delivery environment, supporting sprint planning, backlog refinement, testing, and deployment activities.

Preferred Experience & Skills

• Expertise with ServiceNow ITOM (Discovery, Service Mapping, Event Management) and ITAM (Hardware and Software Asset Management).
• Strong understanding of CMDB architecture, relationships, and service modeling best practices.
• Experience designing and implementing integrations between ServiceNow and third‑party tools.
• Proficiency in JavaScript, Glide Script, and scripting languages such as PowerShell, Python, or Shell.
• Working knowledge of cloud and infrastructure technologies (AWS, Azure, VMware, Windows, Linux).
• Familiarity with Flow Designer, Integration Hub, and CI/CD tools (Git, Jenkins, Azure DevOps).
• Understanding of networking fundamentals (IP addressing, firewalls, ports).
• Ability to diagnose and resolve complex technical issues independently.
• Strong collaboration, communication, and documentation skills.
• Demonstrated ability to align technical solutions with business outcomes.

Certifications

Required (within one year of hire):

• ServiceNow Certified System Administrator (CSA)

Preferred:

• ServiceNow Certified Implementation Specialist – ITOM (Discovery, Event Management, Service Mapping)
• ServiceNow Certified Implementation Specialist – ITAM (HAM/SAM)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified CMDB or CSDM Specialist
• ITIL v4 Foundation Certification

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent experience.
• 3–5 years of ServiceNow administration and development experience in a large, complex enterprise environment.