ServiceNow Developer

Worky; Franklin (TN); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Remote work

Enterprise platform growth initiatives

Job summary

Worky is seeking a skilled ServiceNow Developer to support the ongoing development, enhancement, and maintenance of our ServiceNow platform across ITSM, ITOM, HRSD, and CSM modules. The role requires deep scripting expertise and a focus on scalable, enterprise-grade solutions.

You will design and implement applications using JavaScript, Flow Designer, and integrations, collaborate with stakeholders, and mentor junior developers to elevate the team's technical capabilities.

Qualifications

• 3–5+ years of hands-on ServiceNow development experience.
• Strong JavaScript, Glide API and ServiceNow development framework expertise.
• Experience in ITSM, ITOM, HRSD, CSM, or SecOps modules.
• Experience creating custom applications or managing Scoped Apps.
• Familiarity with REST, SOAP integrations and MID Server.
• Knowledge of CMDB, Flow Designer, and Analytics is a plus.
• ServiceNow CSA certification required.
• One or more advanced certifications (e.g., CIS-ITSM, CAD) preferred.

Responsibilities

• Design, develop, and implement ServiceNow applications and enhancements using JavaScript, Flow Designer, and UI components.
• Lead development across ITSM, ITOM, HRSD, and CSM based on priorities.
• Collaborate with stakeholders to understand requirements and deliver scalable ServiceNow solutions.
• Build and manage REST/SOAP integrations with external systems and internal tools.
• Support platform upgrades, clones, and performance tuning.
• Ensure development follows best practices, coding standards, and governance models.
• Troubleshoot issues and perform root cause analysis for incidents and problems.
• Create and maintain technical documentation and knowledge articles.
• Mentor junior developers and contribute to team growth.

Skills

ServiceNow development

JavaScript

Glide API

REST/SOAP integrations

ITSM

ITOM

Scoped Apps

Mentoring

Education

CSA Certification

CIS-ITSM

CAD/Application Developer certs

Tools

Flow Designer

Script Includes

Job description

We are seeking a highly skilled and experienced ServiceNow Developer to support the ongoing development, enhancement, and maintenance of our ServiceNow platform. The ideal candidate will possess deep expertise across multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, SecOps) and have a strong background in scripting, integrations, and platform architecture. This role will be key to delivering solutions that align with business goals and enterprise service management strategies.

Key Responsibilities

• Design, develop, and implement ServiceNow applications and enhancements using JavaScript, Flow Designer, Script Includes, Business Rules, UI Policies, etc.
• Lead the development of solutions within ITSM, ITOM, HRSD, CSM, and/or other modules based on organizational priorities.
• Collaborate with stakeholders, BAs, and process owners to understand requirements and deliver efficient, scalable ServiceNow solutions.
• Build and manage REST/SOAP integrations with external systems and internal tools.
• Support platform upgrades, clone processes, and performance tuning.
• Ensure development follows best practices, coding standards, and governance models.
• Troubleshoot issues, perform root cause analysis, and provide timely resolution for incidents and problems.
• Create and maintain technical documentation and knowledge articles.
• Mentor junior developers and contribute to the team’s technical growth.

Required Qualifications

• 3–5+ years of hands‑on development experience with ServiceNow.
• Proven experience with JavaScript, Glide API, and ServiceNow development frameworks.
• Strong experience in one or more modules: ITSM, ITOM, HRSD, CSM, SecOps, etc.
• Experience creating custom applications and/or managing Scoped Apps.
• Familiarity with ServiceNow integrations using REST, SOAP, and MID Server.
• Knowledge of CMDB, Flow Designer, and Performance Analytics is a plus.
• ServiceNow Certified System Administrator (CSA) required.
• One or more advanced certifications (e.g., CIS-ITSM, CAD, or Application Developer) preferred.

Preferred Skills

• Strong analytical and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Excellent written and verbal communication skills.
• Agile/Scrum experience is a plus.

Work Environment

• Work Remotely.
• Opportunity to work on a growing, enterprise‑wide platform with innovation initiatives including AI, Virtual Agent, and Process Automation.