Senior Supportive Services Lead: Housing & Community Impact

Communities First, Inc.; Flint (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Communities First, Inc. in Michigan is seeking a Senior Supportive Services Manager to lead the Supportive Services Department, overseeing case management, housing stability, and participant well-being.

You will supervise coordinators, foster collaboration with healthcare providers and aging services, ensure compliance, and drive program evaluation and grant reporting. This role requires a strong foundation in trauma-informed, client-centered approaches and the ability to navigate complex

Qualifications

• Bachelor's degree in related field.
• Five years of progressive experience in supportive services or related fields.
• Minimum two years in leadership or supervisory roles.
• Experience with Medicaid, Medicare, and public benefit systems.
• Experience with housing programs and supportive housing.

Responsibilities

• Supervise and evaluate Supportive Services Managers and staff.
• Provide day-to-day leadership for the department and pursue goals.
• Maintain caseload and provide direct client support as needed.
• Support staff with complex client cases and community resources.
• Promote trauma-informed, participant-centered service approaches.
• Develop quality assurance processes for documentation and reporting.
• Monitor case files for quality, confidentiality, and compliance.
• Build relationships with healthcare providers and community partners.
• Assist clients with Medicaid, Medicare, and public benefits.
• Support housing programs and program evaluation.
• Assist with planning, evaluation, and grant reporting.
• Monitor outcomes and drive continuous improvement.
• Participate in grant implementation and compliance activities.
• Develop departmental policies and best practices.
• Encourage staff development and teamwork.
• Represent Communities First in community and professional meetings.
• Perform other duties as assigned.

Skills

Casemanagement

Staff supervision

Trauma-informed care

Participant-centered care

Community resources

Data analysis

Communication

Microsoft Office

Education

Bachelor's degree in Social Work, Human Services, Counseling, Psychology, Sociology

Master's degree (MSW) preferred

Clinical licensure preferred

Tools

Microsoft Office

Electronic case management systems

Job description

Communities First, Inc. in Michigan is seeking a Senior Supportive Services Manager to lead the Supportive Services Department, overseeing case management, housing stability, and participant well-being.

You will supervise coordinators, foster collaboration with healthcare providers and aging services, ensure compliance, and drive program evaluation and grant reporting. This role requires a strong foundation in trauma-informed, client-centered approaches and the ability to navigate complex