Senior Supportive Service Manager

Communities First, Inc.; Flint (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Communities First, Inc. in Michigan is seeking a Senior Supportive Services Manager to lead the Supportive Services Department, overseeing case management, housing stability, and participant well-being.

You will supervise coordinators, foster collaboration with healthcare providers and aging services, ensure compliance, and drive program evaluation and grant reporting. This role requires a strong foundation in trauma-informed, client-centered approaches and the ability to navigate complex

Qualifications

• Bachelor's degree in related field.
• Five years of progressive experience in supportive services or related fields.
• Minimum two years in leadership or supervisory roles.
• Experience with Medicaid, Medicare, and public benefit systems.
• Experience with housing programs and supportive housing.

Responsibilities

• Supervise and evaluate Supportive Services Managers and staff.
• Provide day-to-day leadership for the department and pursue goals.
• Maintain caseload and provide direct client support as needed.
• Support staff with complex client cases and community resources.
• Promote trauma-informed, participant-centered service approaches.
• Develop quality assurance processes for documentation and reporting.
• Monitor case files for quality, confidentiality, and compliance.
• Build relationships with healthcare providers and community partners.
• Assist clients with Medicaid, Medicare, and public benefits.
• Support housing programs and program evaluation.
• Assist with planning, evaluation, and grant reporting.
• Monitor outcomes and drive continuous improvement.
• Participate in grant implementation and compliance activities.
• Develop departmental policies and best practices.
• Encourage staff development and teamwork.
• Represent Communities First in community and professional meetings.
• Perform other duties as assigned.

Skills

Casemanagement

Staff supervision

Trauma-informed care

Participant-centered care

Community resources

Data analysis

Communication

Microsoft Office

Education

Bachelor's degree in Social Work, Human Services, Counseling, Psychology, Sociology

Master's degree (MSW) preferred

Clinical licensure preferred

Tools

Microsoft Office

Electronic case management systems

Job description

Communities First, Inc. (CFI) is a Michigan-based nonprofit 501(c)(3) organization dedicated to building healthy, vibrant communities through economic development, affordable housing, and innovative programming. CFI is committed to providing safe, quality affordable housing, increasing economic opportunities, and improving the quality of life for the individuals and families we serve.

Job Summary

The SeniorSupportive Services Manager provides leadership and oversight for Communities First's Supportive Services Department, ensuring high-quality, person-centered services that promote housing stability, self-sufficiency, and overall well-being for program participants. This position supervises and supportsSupportive Service Coordinatorswhilemaintainingan active role in service delivery, program development, and community partnerships.

Essential Functions

1. Supervise, coach,support,mentor, and evaluateSupportive Services Managers and other supportiveservicesstaff to ensure quality service delivery and professional growth.

2. Provide day-to-day leadership for the Supportive Services Department whileassistingwith the development and implementation of departmental goals, priorities, and initiatives.

3. Maintain acaseloadandprovide direct client support as needed while ensuring continuity of services.

4. Support staff in navigating complex client situations, crisis intervention, and coordination ofappropriate communityresources.

5. Promote trauma-informed, and participant-centered service approaches throughout all supportive service programs.

6. Assistin developing andmaintainingquality assurance processes to ensureaccuratedocumentation,timelyreporting, and compliance with organizational and funding requirements.

7. Monitorcase files and documentation to ensure consistency, quality, confidentiality, and compliance with applicable regulations.

8. Build andmaintaincollaborative relationships with healthcare providers, behavioral health agencies, community organizations, housing partners, Area Agencies on Aging, Community Mental Health agencies, and other referral partners.

9. Assistclients and staff with understanding and accessing community resources, including Medicaid, Medicare, Social Security, veteran services, and other public benefit programs.

10. Support implementation and continuous improvement of supportive housing services, permanent supportive housing programs, and other community-based initiatives.

11. Assistwith program planning, implementation, evaluation, and reporting to improve participant outcomes and program effectiveness.

12. Monitor program outcomes and performance measures, identifying opportunities for continuous improvement.

13. Participate in grant implementation, data collection, reporting, and compliance activities as assigned.

14. Assistwith developing departmental policies, procedures, and best practices that promote operational excellence.

15. Encourage staff development through coaching, training, and performance feedback while fostering a collaborative team culture.

16. Promotefamily centered,trauma-informed, and culturally responsive servicepractices, while pursuingadditionalprofessionaldevelopment opportunities asappropriate.

17. Participate in community meetings, collaborative initiatives, and professional networking opportunitiesrepresentingCommunities First, Inc.

18. Perform other duties as assigned.

Education & Experience

Required

• Bachelor's degree in Social Work, Human Services,Counseling,Psychology, Sociology, or a closely related field.

• Minimum of five (5) years of progressively responsible experience in supportive services,casemanagement, behavioral health, housing, or human services.

• Minimum of two (2) years of leadership, supervisory, or team lead experience.

Preferred

• Master's degree in Social Work(MSW), Counseling, Human Services Administration, or related field.

• Clinical licensure (LMSW, LLMSW, LPC, LLPC, or similar) preferred.

• Experience working within supportive housingorhousingprograms.

• Experience with Medicaid, Medicare, and other public benefit systems.

• Experience serving older adults, individuals experiencing homelessness, individuals with disabilities, or other vulnerable populations.

• Familiarity withpersoncenteredcare and willingness topursueadditionalcertifications or training.

• Experience administering grant-funded programs and outcome reporting.

Knowledge, Skills & Abilities

• Strong understanding ofcasemanagement principles and supportive service delivery.

• Ability to effectively supervise, coach, and develop staff.

• Knowledge of trauma-informed care and participant-centered practices.

• Understanding ofsupportive housing models and housing stability strategies.

• Working knowledge of Medicaid, Medicare, and community resource systems.

• Strong crisis intervention, conflict resolution, and problem-solving skills.

• Excellent organizational, documentation, and time management skills.

• Ability to manage multiple priorities whilemaintainingquality and attention to detail.

• Strong interpersonal, communication, and relationship-building abilities.

• Ability to analyze data,monitorprogram performance, and recommend improvements.

• Proficiencywith Microsoft Office Suite and electroniccasemanagement systems.

• Commitment to diversity, equity, inclusion, and Communities First's mission and values.

Working Conditions

• Combination of office, community, and participant home visits.

• Occasional evening or weekend work may berequired.

• Local travel throughout service areas isrequired.

• Ability tolift upto 25 pounds occasionally.

Equal Employment Opportunity

Communities First, Inc. is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable federal, state, or local law.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.