Senior Support Engineer L3 – MSP Escalations & Automation

Bowman Williams; Reston (VA); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Performance-based bonus opportunities

Health, dental, and vision benefits

401(k) with 6% employer match

Technical training and professional ̀1

Access to ConnectWise University

Access to Pluralsight

Career advancement opportunities

Job summary

Bowman Williams seeks a Senior Support Engineer L3 to handle Tier 3 escalations across Microsoft, networking, virtualization, and cybersecurity for MSP clients in the DC metro area. The role emphasizes collaboration and ownership of complex issues with a blend of automation projects.

Onsite in Chantilly, VA, monday-friday schedule, direct-hire full-time. Strong preferred MSP background with Cisco/SonicWall and VMware/Hyper‑V experience.

Qualifications

• Experience supporting SonicWall and Cisco networking environments.
• Experience with VMware and Hyper‑V.
• Strong Tier 3 troubleshooting and escalation experience.
• Understanding of networking, cloud, cybersecurity, backup, and infrastructure technologies.
• PowerShell/scripting experience is highly preferred.
• Previous MSP experience is strongly preferred.

Responsibilities

• Own and resolve Tier 3 escalations across workstations, servers, networks, cloud platforms, cybersecurity tools, backups, and business applications.
• Troubleshoot complex technical issues and perform root-cause analysis.
• Support Microsoft 365 and Microsoft-based client environments.
• Troubleshoot routers, switches, firewalls, wireless networks, VPNs, VLANs, and network security configurations.
• Support VMware and Hyper‑V virtualization environments.
• Work with Cisco, SonicWall, Citrix, and other infrastructure technologies.
• Create scripts and automation through RMM platforms, with PowerShell highly preferred.
• Support backup, disaster recovery, restores, recovery testing, and failed-backup remediation.
• Assist with server deployments, virtual machines, firewall replacements, network segmentation, VLANs, and infrastructure upgrades.
• Collaborate with service, project, security, compliance, and leadership teams.
• Maintain clear technical documentation and communicate effectively with both technical and non-technical users.

Skills

SonicWall

Cisco

VMware

Hyper‑V

PowerShell

MSP experience

Education

High school diploma or higher

Job description

Bowman Williams seeks a Senior Support Engineer L3 to handle Tier 3 escalations across Microsoft, networking, virtualization, and cybersecurity for MSP clients in the DC metro area. The role emphasizes collaboration and ownership of complex issues with a blend of automation projects.

Onsite in Chantilly, VA, monday-friday schedule, direct-hire full-time. Strong preferred MSP background with Cisco/SonicWall and VMware/Hyper‑V experience.