Senior Support Engineer: Cloud, Linux, Kubernetes, ML (Remote)

Ladders; United States; A distancia; USD 150.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical,Dental, Vision coverage

401(k) plan with company match

Generous parental leave

Remote work stipend

Insurance coverage

Descripción de la vacante

Ladders is seeking a Senior Support Engineer to join a fast-paced IT leadership team. This role tackles complex issues across cloud, Linux, networking, storage, and Kubernetes, with an emphasis on automation and ML infrastructure.

You will partner with customers and internal teams to troubleshoot incidents, improve workflows, and maintain reliable service delivery while contributing to documentation and preventative measures.

Formación

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years in technical support, including cloud environments.
• Advanced Linux administration skills.
• Intermediate knowledge of networking, Kubernetes, and cloud solutions (AWS/Azure/GCP).
• Intermediate Python/Bash scripting skills.
• Intermediate understanding of ML training, inference, and pipelines.
• Strong troubleshooting and problem-solving abilities.

Responsabilidades

• Diagnose and resolve complex technical issues across Linux, networking, security, Kubernetes, and cloud environments.
• Analyze and resolve storage-related issues with a solid understanding of data storage concepts.
• Apply ML knowledge to troubleshoot model deployment and performance in ML pipelines.
• Develop automation scripts in Python and Bash to optimize workflows.
• Provide clear updates and explanations to customers about issue status and resolutions.
• Escalate unresolved problems promptly to minimize service disruption.
• Maintain and improve technical documentation for troubleshooting and prevention.

Conocimientos

Cloud environments

Linux administration

Networking

Kubernetes

Python/Bash scripting

ML pipelines

Automation

Documentation

Troubleshooting

Educación

Bachelor's degree in Computer Science, Information Technology, or related field

Herramientas

AWS

Azure

GCP

Descripción del empleo

Ladders is seeking a Senior Support Engineer to join a fast-paced IT leadership team. This role tackles complex issues across cloud, Linux, networking, storage, and Kubernetes, with an emphasis on automation and ML infrastructure.

You will partner with customers and internal teams to troubleshoot incidents, improve workflows, and maintain reliable service delivery while contributing to documentation and preventative measures.