Senior Cloud Support Engineer — Remote

Jobgether; Oregon; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Fully remote

Open-source tech

Global team

Career growth

Job summary

Jobgether is seeking a Senior Technical Support Engineer for a fully remote role based in the United States. You will join a global team to provide high-level technical assistance, troubleshoot complex infrastructure, and help maintain secure cloud platforms.

You will mentor engineers, resolve critical incidents, and contribute to knowledge sharing across multiple product lines and regions. Strong Linux, networking, and English communication are essential, with experience in Docker and

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• Experience in customer-facing technical support.
• Strong troubleshooting skills for complex issues.
• Solid networking knowledge (switching, routing, firewalls).
• Experience with Linux environments.
• Excellent English communication.
• Ability to manage multiple issues in high-pressure settings.
• Experience with Docker and Kubernetes.
• Familiarity with ELK stack.
• Experience with telecom providers.

Responsibilities

• Provide L2/L3 support for cloud products and operator suites.
• Troubleshoot networking, Linux, and cloud issues.
• Analyze logs to identify root causes and propose fixes.
• Monitor customer KPIs and SLAs.
• Perform software upgrades, maintenance, and patching.
• Coordinate incident responses during outages.
• Maintain and support customer lab environments.
• Document troubleshooting procedures and solutions.
• Mentor engineers and share knowledge across teams.
• Collaborate with engineers across product lines and locations.

Skills

Networking (L2/L3)

Linux

English communication

Customer-facing support

Cloud infrastructure

Education

B.S. in Computer Science

Tools

Docker

Kubernetes

ELK stack

Job description

Jobgether is seeking a Senior Technical Support Engineer for a fully remote role based in the United States. You will join a global team to provide high-level technical assistance, troubleshoot complex infrastructure, and help maintain secure cloud platforms.

You will mentor engineers, resolve critical incidents, and contribute to knowledge sharing across multiple product lines and regions. Strong Linux, networking, and English communication are essential, with experience in Docker and